Call Center Representative - NY

Port Washington, New York | Center Operations

Salary: USD 17.00 - 21.50 Hourly

Description

Position at Northwell Health | GoHealth Urgent Care

Location: Remote (Within the Northwell NY Market) - Part Time. Weekends Required. 

 **Candidates must reside in the Nassau, Queens, Suffolk, Staten Island, Brooklyn, Westchester, or Manhattan regions or surrounding areas in New York**

Job: Call Center Representative (GoFollow)  

Pay: $17.00 - $21.50/hr. 

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered for this position at the time of this job ad and may be modified in the future. When determining a team member’s base salary and/or hourly rate, several factors may be considered as applicable (e.g., location, years of relevant experience, education, credentials, budgets, and internal equity)  

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

The Call Center Representative answers incoming calls from patients/customers, schedules appointments for all locations, answers inquiries and questions, handles complaints, troubleshoots problems and provides information for patients/customers.

Essential job functions:

• Answer calls and transfer calls to correct departments and centers
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide service information
• Enter new patient information into system
• Update existing patient information 
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard procedures
• All other duties as assigned.

Job Requirements:

• High School Diploma or equivalent required
• Experience in a call center or customer service environment
• Medical Assistant experience preferred

Additional skills / knowledge required:

• Proficient in relevant computer applications/electronic medical records
• Ability to type quickly, basic computer knowledge
• Proficient in Microsoft Word and Excel
• Detail oriented, able to rely on experience and judgment to perform a variety of tasks
• Exceptional written and verbal communication skills
• Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social differences
• Experience with electronic medical records
• Required language proficiency
• Knowledge of administration and clerical processes
• Knowledge of call center telephony and technology