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Community Manager, Lease-Up

Description

Join one of GCI’s inspiring and vibrant communities as a Community Manager at our Lease-Up Legacy Cool Springs residential apartment community in Franklin, TN. We offer our employees competitive compensation and comprehensive benefits.


GCI Residential, is a prominent and diversified real estate development and management firm that is committed to offering exceptional places to live and work. This position is accountable to protect, maintain, and enhance the value of the assigned residential community in order to maximize financial return and for the benefit of the residents, prospects, and visitors. Organizes, directs, and manages the daily operations of the assigned residential community.


What You Will Do:

  • Achieve maximum occupancy and revenue growth.
  • Work within budget parameters to maximize income and control expenses, assist in budget forecasting; responsible for preparation of monthly reports and quarterly variances.
  • Manage collection of rents to ensure minimal delinquency. Attend court proceedings for eviction.
  • Assist corporate and site employees with the planning and implementation of retention, marketing and advertising programs.
  • Mentor, train and motivate subordinate employees and team members to meet and exceed goals and comply with company policies and procedures.
  • Communicate company goals and expectations to staff; provide support and staff assistance.
  • Assist with the hiring, evaluation and training of personnel; evaluate job performance; manage employee issues, complaints and disciplinary matters.
  • Coordinate the production of market ready product with leasing, maintenance and housekeeping.
  • Ensure professional, consistent communication with residents; resolve resident issues and complaints.
  • Negotiate and sign routine vendor and contractor agreements under direction of Property Manager.
  • Ensure quality and timely suite turnover to achieve property goals.
  • Approve routine purchasing and invoice processing with review of Property Manager.
  • Approve rental applications for managed site; review declined or conditional applications with Property Manager.
  • Sign and execute leases for managed site.
  • Deliver property correspondence to corporate office in a consistent and timely manner.
  • Represent GCI in a professional manner at all times.
  • Consistently maintain a professional and courteous attitude when dealing with residents, co-workers and the general public.

Requirements

What We Need:

  • Three to five years of experience as a site manager, leasing manager or related management experience. Industry experience strongly preferred.
  • Nashville market multifamily housing experience
  • Lease-up experience strongly preferred

Education, Licenses, and Certifications:

  • Associate or Bachelor Degree in Business, Education or Liberal Arts OR equivalent related work experience in real estate or sales management, training or marketing.

Required Skills:

  • Proven track record in meeting and exceeding goals
  • Excellent verbal and written communication skills
  • Top notch organizational, time management, and interpersonal skills
  • Proven computer skills (MS Office and internet)
  • Demonstrated problem solving skills
  • Strong work ethic and a 'whatever it takes' attitude
  • Ability to motivate others
  • Demonstrated understanding of Landlord/Tenant and Fair Housing Laws; ability to grasp all facets of real estate management
  • MRI skills a strong plus

Other Requirements:

  • Valid driver's license, clean driving record and insurance required
  • Minimum of 40 hours required
  • Regular attendance is mandatory

Still Undecided?

  • We are names not numbers. We have an exceptional company culture that encourages innovation and empowers all team members to act as leaders by providing the opportunities, training, and tools to achieve a successful and meaningful career.
  • We offer a comprehensive compensation package including paid vacation and holidays, optional health/dental, 401(k) plan, and life insurance.
  • We are dedicated to our employees by providing a world-class work environment with potential for growth and advancement in the industry.
  • We care personally through our GCI Connects program by teaming up with local and national charities and participating in events throughout the year.

Equal Opportunity Employer.

Average salary estimate

$67500 / YEARLY (est.)
min
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$60000K
$75000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Community Manager, Lease-Up, Goldberg Companies

Join one of GCI’s inspiring communities as a Community Manager at our Lease-Up Legacy Cool Springs residential apartment community in Franklin, TN. Here, we believe that every day offers you the chance to make a positive impact on the lives of residents, prospects, and visitors alike. As the Community Manager, you'll be at the heart of our operations, taking charge of enhancing the value of our community while ensuring a vibrant living experience. Your main goals will include achieving maximum occupancy and revenue growth, all while maintaining budget parameters and preparing insightful monthly reports. You'll lead a team of dedicated professionals, mentoring them to meet and exceed established goals while adhering to company policies. Your role will also involve managing rent collections and attending court proceedings when necessary. With the support of your team, you’ll ensure that leasing, maintenance, and housekeeping functions operate seamlessly. You'll represent GCI with professionalism and maintain consistent, courteous communication with our residents, solving any issues they may face with empathy and efficiency. If you have a proven track record in management, particularly within the Nashville multifamily housing market, we'd love to see how you can enhance our already exceptional company culture. At GCI Residential, we're not just about numbers; we believe in fostering a workplace where innovation thrives and every member feels empowered. Come, join us!

Frequently Asked Questions (FAQs) for Community Manager, Lease-Up Role at Goldberg Companies
What are the main responsibilities of a Community Manager at GCI Residential?

The Community Manager at GCI Residential is responsible for overseeing the daily operations of the assigned residential community, ensuring maximum occupancy and revenue growth, managing rent collections, and providing excellent customer service to residents. This role also involves assisting in budget preparation, staff management, and resolving any resident issues effectively.

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What qualifications do I need to apply for the Community Manager position at GCI Residential?

To apply for the Community Manager position at GCI Residential, candidates should have three to five years of relevant management experience, preferably in the Nashville multifamily housing market, along with a degree in Business or a related field. Essential skills include excellent communication, organizational abilities, and a strong understanding of landlord-tenant laws.

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How does GCI Residential support the professional development of Community Managers?

GCI Residential is committed to the professional development of its Community Managers by providing comprehensive training, opportunities for advancement, and encouraging innovative thinking. With resources like the GCI Connects program, they facilitate involvement in local charities and community events.

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What type of work environment can Community Managers expect at GCI Residential?

Community Managers at GCI Residential can expect a supportive and engaging work environment that values innovation and teamwork. The company culture emphasizes personal growth and development, providing employees with the tools and opportunities to succeed in their careers.

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What skills enhance success as a Community Manager at GCI Residential?

Success as a Community Manager at GCI Residential requires strong organizational and time management skills, proven problem-solving abilities, and a commitment to maintaining professional communication with residents. Additionally, being motivated to lead and inspire your team is crucial for achieving community goals.

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Common Interview Questions for Community Manager, Lease-Up
Can you describe your experience with managing a residential community?

When answering this question, focus on specific experiences where you successfully led a team, managed budgets, achieved occupancy goals, and resolved resident issues. Provide examples of challenges you've faced and how you overcame them to lead the community positively.

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How do you stay organized and manage multiple tasks as a Community Manager?

Discuss your strategies for prioritization and time management. Share any tools or methods you use, such as digital calendars or task management software, and describe how you ensure that all responsibilities are met without compromising quality.

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What strategies would you use to increase resident retention?

Highlight your understanding of building strong relationships with residents, maintaining open communication, and implementing resident engagement activities. Discuss how you would use surveys or feedback to improve the living experience tailored to residents’ needs.

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How do you handle difficult resident complaints?

Mention the importance of listening actively and empathizing with the resident’s concerns. Provide an example of a past experience where you successfully resolved a similar issue, emphasizing your approach and the positive outcome.

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What methods do you use to achieve budget goals?

Explain your experience with budget management, including monitoring expenses, forecasting, and identifying areas for cost savings. Provide examples of how your strategies led to meeting or exceeding budget goals in past roles.

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Can you share your experience with managing a team?

Discuss specific examples of how you've mentored and developed team members, handled conflicts, and motivated your team towards achieving communal goals. Focus on your leadership style and commitment to fostering a positive work culture.

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What role does technology play in your daily responsibilities as a Community Manager?

Talk about specific technologies or software you’ve used for tasks like tenant communications, operational management, or data tracking. Emphasize how these tools enhance efficiency and improve resident satisfaction.

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How do you ensure compliance with landlord-tenant laws?

Explain your knowledge and understanding of relevant laws and regulations. Share how you stay updated on changes in legislation and mentioned steps taken to ensure compliance across all operations and interactions with residents.

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What do you consider the most important factor in maintaining a successful residential community?

Share your insights on the significance of communication, community engagement, and proactive management. Explain how these elements contribute to a vibrant, happy community and lead to long-term success.

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Can you provide an example of a successful marketing strategy you implemented?

Choose a specific marketing campaign you've executed, detailing the objectives, target audience, and results. Emphasize your creative approach and willingness to adapt strategies based on what resonates with potential residents.

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Goldberg Companies, GCI Residential and GCI Construction (known collectively as GCI) is a national developer, general contractor and property manager of residential and commercial real estate. Founded in 1952, GCI began its evolution into a leadin...

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DATE POSTED
April 4, 2025

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