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Technical Procedure Writer

Title: Technical Procedure WriterStatus: Non-ExemptReports to: Mgr - Technical WritersDepartment: Operations Continuous ImprovementJob Code: 11801Pay Range: $33.36 - $40.00 HourlyGENERAL DESCRIPTION:Responsible for creating, updating, and maintaining procedural documents for the Servicing Operations organization. Assists and directly responds to phone calls, e-mails and personal requests for procedural and operational support. Ensures procedures comply with industry standards and regulations. Identifies, researches, tracks, monitors and resolves operational and general technical changes related to operational procedures for Servicing Operations.DutiesTASKS, DUTIES, FUNCTIONS:• Develops, writes, and updates clear, concise, and accurate procedures as assigned by the Manager of Technical Writers.• Obtains additional background and development information through research and interviews with departments owning the process for which the procedure applies to.• Submits written work to Manager, Technical Writers for further review or edits.• Works closely with subject matter experts and business partners to gather information and ensure the accuracy of the content.• Translate complex technical information/processes into easily understandable text for various audiences.• Maintain a thorough knowledge of credit union policies and procedures, products and services, data processing system and software, as needed.• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.• Updates any changes in the procedure process, as required by departments. Validates and reviews any detailed system changes.• Assists in implementing approved procedures by coordinating the distribution of documents to staff and responding to any questions that may arise.• Participates in project teams that affect department staff.• Performs other jobs as may be assigned.PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:• Effective business oral and written communications skills.• Strong procedural writing skills supported by hands-on experience managing customer accounts.• Must possess sufficient manual dexterity to skillfully operate online computer terminal and other standard office equipment, including personal computer and telephone.Organizational Contacts & RelationshipsINTERNAL: All levelsEXTERNAL: Golden 1 MembersQUALIFICATIONS:• EDUCATION: Bachelor’s degree in English, Communications, Technical Writing, or related field.• EXPERIENCE: Two years or more experience in writing procedures and two years or more previous experience as a Retail employee or equivalent banking experience.• KNOWLEDGE/SKILLS: Wide knowledge of Golden 1 products and services as well as operational procedures. Familiarity in the usage of Golden 1 data processing, operating and training systems and/or software such as LoansPQ, Teller Navigator, SharePoint and Knowledge Base. Advanced writing skills to develop user-friendly procedures. Strong oral and written communication skills, organizational and time management skills. Member relations skills. Proficient in MS suite of products/solutions (Outlook, Excel, PowerPoint, Word, etc.). Basic skills to operate standard office equipment such as electronic banking equipment, personal computers and ten key.RequirementsPHYSICAL REQUIREMENTS:• Prolonged sitting throughout the workday.• Occasional movement throughout the workday.• Corrected vision within the normal range.• Corrected hearing within the normal range. A telephone device can be provided if necessary.• Lifting up to twenty pounds.LICENSES/CERTIFICATIONS: NoneThis job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and to perform other duties requested by his or her supervisor that are within his / her knowledge, skill and ability as well as his / her mental and physical abilities.Rev. 01/30/2025Apply Now
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What You Should Know About Technical Procedure Writer, Golden 1 Credit Union

Are you a talented wordsmith with a passion for clarity and precision? If so, the role of Technical Procedure Writer at Golden 1 in beautiful Sacramento, CA, might be your perfect fit! In this dynamic position, you'll be the backbone of our Servicing Operations team, responsible for crafting and maintaining procedural documents that keep our operations running smoothly. Your day-to-day will involve collaborating with subject matter experts, conducting interviews to gather essential information, and translating complex technical processes into concise, user-friendly guides. We're looking for someone who thrives in a collaborative environment, as you'll be working closely with various departments to ensure compliance with industry standards. With great analytical and communication skills, you will be the key to making our internal processes accessible to all staff and ultimately enhancing the customer experience. Your attention to detail and understanding of state and federal regulations will ensure that all documents align with compliance expectations. And let's not forget about the opportunity to engage in project teams that shape the future of our operations! If you're excited about the chance to make an impact through effective communication, we invite you to join us at Golden 1, where your skills will be valued, and your contributions will help us serve our members better.

Frequently Asked Questions (FAQs) for Technical Procedure Writer Role at Golden 1 Credit Union
What are the key responsibilities of a Technical Procedure Writer at Golden 1?

As a Technical Procedure Writer at Golden 1, your key responsibilities include developing, writing, and updating procedural documents for our Servicing Operations team. You'll research and gather information through interviews and written submissions, ensuring procedures comply with both industry standards and internal policies. Additionally, you'll collaborate with subject matter experts to produce clear documentation that assists staff and enhances the member experience.

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What qualifications are necessary to become a Technical Procedure Writer at Golden 1?

To qualify for the Technical Procedure Writer position at Golden 1, you should possess a Bachelor’s degree in English, Communications, Technical Writing, or a related field. Furthermore, two years of experience in writing procedures along with prior retail or banking experience is required. Strong writing, communication, and organizational skills are essential for success in this role.

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What tools and software should a Technical Procedure Writer at Golden 1 be familiar with?

Technical Procedure Writers at Golden 1 should be proficient in the MS suite of products, including Outlook, Excel, PowerPoint, and Word. Familiarity with internal systems like LoansPQ, Teller Navigator, SharePoint, and the Knowledge Base is also beneficial. The ability to use these tools effectively ensures the production of high-quality, accessible procedural documents.

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How does teamwork factor into the role of a Technical Procedure Writer at Golden 1?

Teamwork is crucial for a Technical Procedure Writer at Golden 1, as collaboration with various departments ensures accuracy and clarity in the procedural documents. You'll work alongside subject matter experts and other team members, sharing insights and feedback that will promote streamlined operations and improved procedures across the organization.

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What are the growth opportunities for a Technical Procedure Writer at Golden 1?

There are numerous growth opportunities for a Technical Procedure Writer at Golden 1. By participating in project teams and gaining a deeper understanding of operational processes, you can develop your skills and advance your career within the company. Additionally, continuous improvement initiatives provide avenues for personal growth and professional development.

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Common Interview Questions for Technical Procedure Writer
Can you describe your experience with technical writing in past positions?

When answering this question, detail your previous roles that involved technical writing, outlining specific examples of documents you've created, the processes you followed, and software tools you used. Emphasize your storytelling skills and ability to distill complex information into clear, engaging content.

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How do you ensure accuracy in your written procedures?

Discuss the methods you use to maintain accuracy, such as collaborating with subject matter experts, conducting thorough research, and reviewing documents for compliance with both internal policies and external regulations. Highlighting your attention to detail will show your commitment to quality.

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What is your process for gathering information to write procedural documents?

Explain your approach to information gathering, including interviewing subject matter experts, researching existing documentation, and analyzing workflows. Demonstrating your systematic method will reassure interviewers of your capability in managing the writing process effectively.

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How do you handle constructive criticism of your work?

Describe your positive attitude towards feedback, discussing how you view it as an opportunity for growth. Provide examples of how you've implemented suggestions in past projects, reinforcing your adaptability and willingness to improve.

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What strategies do you use to translate complex technical processes into user-friendly documents?

Discuss strategies like using simple language, breaking down processes into manageable steps, and incorporating visuals like flowcharts or diagrams. Emphasizing your understanding of the audience’s perspective will show your capability in making technical content accessible.

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How do you prioritize multiple writing projects with tight deadlines?

Talk about your organization and time management skills. Outline any tools or methods you use to keep track of deadlines and prioritize tasks, illustrating your ability to multitask effectively.

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Can you give an example of a challenging project and how you managed it?

Share a specific project where you faced obstacles, detailing the steps you took to overcome them. Highlight your problem-solving skills and ability to work under pressure, showcasing your resilience.

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What role do you think collaboration plays in effective technical writing?

Emphasize the importance of collaborating with various stakeholders, including subject matter experts and other team members. Discuss how collaboration contributes to producing comprehensive and accurate documentation.

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How do you stay updated with industry standards and regulations relevant to technical writing?

Describe your commitment to lifelong learning, mentioning specific resources you follow, like industry publications, webinars, or professional groups. This will show your proactive approach to staying informed.

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What do you enjoy most about technical writing?

Highlight your passion for clear communication and your love for transforming complex information into useful documentation for others. Discuss how this passion drives you to maintain high-quality work and engage with the writing process.

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We deliver financial solutions with value, convenience, and exceptional service to our members. Vision: A dynamic and trusted leader committed to enhancing the financial well-being of Californians and their diverse communities.

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April 23, 2025

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