Customer Service Representative

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

This position is accountable for day-to-day customer service interactions with our customers. Customer Service at OTTC/GoNetspeed is a progressive work group providing many services to internal and external customers including phone/e-mail/chat support, reporting, and other duties. Customer Service at OTTC/GoNetspeed is closely aligned with sales and operations.

PRIMARY DUTIES & RESPONSIBILITIES:

Responsible for providing customer service for all customers (commercial and consumer)

Carrier Services component of the customer service department to include:

Local number portability

Monthly sales goal and quota

Outbound calling campaigns occasionally to help boost incoming revenue for the company.

Customer Billing

Sales/transitions and other revenue generating activities within the department.

Provisioning within voice and internet delivery platforms as required.

QUALIFICATIONS

REQUIRED EXPERIENCE & KNOWLEDGE:

Two years of experience in direct or related industry

Associate degree in business or a combination of education and experience

Interact with complex database and management systems supporting customers.

SKILLS:

Very strong telecommunications skills required, must be able to balance multiple, complex and time sensitive duties all at the same time.

Experience in dealing with challenging interpersonal situations using flexibility to create positive change.

Strong face to face, written and verbal communications skills.

Experience diffusing difficult situations.

PHYSICAL DEMANDS:

Ability to work in an office environment that is sometimes busy and with a moderate level of noise.

Ability to sit or stand for extended time frames.

Ability to use office equipment, phone, computer, copier etc.

Ability to lift up to 25 pounds.

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.