Systems Engineer

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

This position will play a key role within the GoNetspeed IT Department.  The GoNetspeed Junior Systems Administrator will operate in a high paced and exciting IT environment within an ever-expanding company. Some travel and on-call work may be required.

Primary Responsibilities: 

Provide desktop and server support via phone, email, instant message, both remotely and on-premises.

Evaluating, diagnosing, troubleshooting and resolving moderately complex to complex system and equipment problems and failures.

Building, installing, configuring, updating/upgrading, and testing desktop and server including laptops, application servers, file servers, database servers, web servers, as well as cloud services.

Participating in testing and implementation of new technologies and provides input on proof of concepts.

Creating and maintaining system documentation.

Performing system administration and operating system support including OS installation and configuration.

Performing data back-up and recovery support

Respond to and resolve helpdesk tickets (both Admin and Service Desk level) including research and testing when necessary.

Required General Skills:

Excellent communication (written and verbal), troubleshooting and analytical skills.

Strong organizational skills evidenced by ability to quickly set and adjust priorities.

Ability to handle and protect confidential information.

Attentive to detail; able to document problems and solutions in ticketing platform.

Can handle working well within a group as well as independently with little supervision.

Demonstrated patience and overall courteous behavior.

Required Technical Skills:

Highly skilled in IT Helpdesk support.

Windows and/or Linux Server experience.

Strong working knowledge of Microsoft Office 365 experience a plus.

VMware management experience a plus.

Solid understanding of TCP/IP, wireless technologies, DNS, DHCP, and Active Directory desired.

Working knowledge of rack management, servers, storage, security and backup technologies.

Skilled in business desktop administration: Microsoft Windows 10 – Windows 11Experience with Windows Server 2008-2022 server and associated roles/features.

Experience with mobile operating systems (iOS, Android, Windows Mobile) and MDM a plus Powershell scripting experience a plus.

4+ years of professional IT Helpdesk.

Support and Systems Administration experience

Industry certifications desired: MCP, MCSE, A+, Network+ 

Perform special projects, as necessary. *

*These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent.  However, these tasks still constitute important performance aspects of the job. 

Knowledge, Skills, and Abilities:                                                              

Knowledge of company policies and procedures.

Knowledge of general office procedures.

Skill in operating various office equipment such as personal computer, copier, fax, pdf and telephone systems.

Skill in oral and written communication.

Skills in prioritizing and completing multiple projects.

Skill in identifying problems and resolutions.

Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.

Ability to maintain confidentiality.

Ability to follow written and oral instructions.

Ability to work with frequent interruptions.

Ability to pay close attention to detail.

Ability to effectively function as a team player.

Ability to lead small to medium sized IT projects and initiatives.

Ability to lift 50lbs.

Education and Experience:    

High School diploma plus 4+ years of combined Helpdesk and Systems Administration experience required.

Bachelor’s degree in computer science, engineering, MIS, or equivalent experience preferred.  

Microsoft certifications highly desired.

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.