Operations and Maintenance Specialist

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Operations and Maintenance Specialist is responsible for maintaining GoodLeap's portfolio of installed energy systems. In this role, the Specialist will collaborate with customers, installers, and service providers to troubleshoot system issues and schedule service visits when needed. They will manage a pipeline of open service tickets and efficiently follow-through to completion. The O&M organization will always keep the customer as the priority. Quick action and excellent communication are paramount to help preserve the customer experience during system downtime and/or required repairs.

• Monitor GoodLeap’s portfolio of installed systems for outages or system alerts
• Answer incoming customer communications (Phone/Email/SMS)
• Troubleshoot basic system issues with customers remotely
• Coordinate system repairs with installers and third party service providers
• Track and update open service tickets within GoodLeap’s CRM

• Customer service skills required
• Must be able to adapt to quickly learning new systems
• Intermediate Excel and Salesforce CRM knowledge
• Team player, collaborative, able to work with others
• Excellent written and verbal communication skills
• Previous Solar O&M experience preferred

Compensation: $24.04/ HR

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!  Apply today!