Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Servicing Voice, Vendor Relations, and Performance Manager image - Rise Careers
Job details

Servicing Voice, Vendor Relations, and Performance Manager

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

 

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.


Summary:

The Servicing Voice, Vendor Relations, and Performance Manager is responsible for overseeing vendor relationships, managing performance metrics, and ensuring effective communication with third‐party agencies. This role involves evaluating vendor performance, operational processes, and the effectiveness of servicing strategies to drive efficiency, compliance, and service quality. By fostering collaboration across internal departments and external partners, the Manager ensures alignment with company goals and the successful execution of strategic initiatives. Additionally, the position focuses on maintaining consistent oversight of operational outcomes, analyzing performance trends, and identifying opportunities for continuous improvement and optimization within the servicing framework.


Essential Job Duties and Responsibilities:
  • Oversee vendor performance by monitoring metrics, analyzing data, and ensuring compliance with service agreements. Develop and maintain performance scorecards for vendors and third‐party agencies.
  • Evaluate the effectiveness of servicing strategies and operational processes, providing actionable recommendations for improvement based on data analysis.
  • Maintain effective communication with third‐party agencies and internal teams to ensure alignment on goals, strategy execution, and issue resolution.
  • Collaborate with cross‐functional departments to design, refine, and implement strategic initiatives that drive servicing performance and operational excellence.
  • Analyze and interpret performance trends, identifying opportunities to optimize processes and enhance outcomes.
  • Provide regular and ad‐hoc reporting, including data visualizations, to stakeholders to track progress and ensure transparency.


Required Skills, Knowledge and Abilities
  • Minimum of 3 years of experience managing vendors or third‐party agencies, including evaluating performance, ensuring compliance with service agreements, and fostering productive relationships.
  • Bachelor's degree or equivalent work experience preferred.
  • Proven ability to analyze performance metrics and trends to assess the effectiveness of strategies and recommend data‐driven improvements.
  • Strong written and verbal communication skills, with the ability to effectively collaborate with vendors, internal teams, and stakeholders.
  • Experience developing and maintaining KPIs or scorecards to monitor vendor performance and operational success.
  • High attention to detail and accuracy in analyzing data, preparing reports, and executing performance strategies.
  • Strong organizational and time management skills, with the ability to balance multiple priorities and meet deadlines.


Compensation: $115,000 - $125,000 per year


Additional Information Regarding Job Duties and Job Descriptions:


Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.


If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!  Apply today!

GoodLeap Glassdoor Company Review
3.9 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
GoodLeap DE&I Review
4.1 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of GoodLeap
GoodLeap CEO photo
Hayes Barnard
Approve of CEO

Average salary estimate

$120000 / YEARLY (est.)
min
max
$115000K
$125000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 2 days ago
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Performance Bonus
Family Medical Leave
Paid Holidays

Join GoodLeap as a Collections Coordinator and help streamline collections processes while supporting sustainable financing solutions.

Photo of the Rise User
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Performance Bonus
Family Medical Leave
Paid Holidays

Join GoodLeap as an Application Support Operations Analyst to drive operational efficiency in a company committed to sustainable solutions.

Photo of the Rise User

Join the County of El Dorado's Department of Transportation as a Highway Maintenance Worker and help maintain our county's vital road infrastructure.

Photo of the Rise User

Lead operational excellence and drive strategic growth as the General Manager in a dynamic UAE digital agency.

Photo of the Rise User
Posted 6 days ago

Join JLL as an Office Services Assistant and help shape the future of real estate by supporting integrated facility management and exceptional client services.

Photo of the Rise User
Carvana Hybrid Mira Loma, CA
Posted 10 days ago

ADESA is looking for dedicated vehicle inspectors to join their team and ensure quality inspections of a diverse range of vehicles.

Photo of the Rise User
Posted 5 days ago

Be part of a pivotal role as a Cyber Operational Planner at Peraton, driving national security missions and ensuring strategic execution.

Posted 8 days ago

Join Covenant Health as an Inventory Control Coordinator to support the management of hospital inventory while ensuring quality patient care.

Photo of the Rise User

Take the lead on revenue cycle management as Vice President at Ideal Dental, a leader in patient-centered dental care.

Photo of the Rise User
Posted 13 days ago

As a Supply Chain Program Lead at Intuitive, you'll drive procurement strategies to enhance healthcare innovations.

Photo of the Rise User
Veolia Environnement SA Hybrid 916 Church Road, Ellisville, MS, United States
Posted 2 days ago

Join Veolia North America as an O&M Supervisor to lead and optimize operations at water treatment facilities while ensuring compliance with environmental regulations.

Photo of the Rise User
Posted 4 days ago

Join ZIM as an Assistant Operations Manager to contribute to global shipping innovation and optimize operations in a dynamic team.

Photo of the Rise User

Lowes Foods seeks a Store Director in Training, dedicated to enhancing store operations and guest satisfaction in Raleigh, NC.

Photo of the Rise User
Veolia Environnement SA Hybrid 461 From Rd, Paramus, NJ 07652, USA
Posted 19 hours ago

Veolia North America is looking for a strategic Manager of Operational Security to lead and enhance their comprehensive security measures across utilities.

Photo of the Rise User
Nemera Hybrid 600 Deerfield Pkwy, Buffalo Grove, Illinois, United States
Posted 10 days ago

As a Warehouse Operations Manager at Nemera, you will lead the logistics and warehouse operations critical for delivering high-quality drug delivery devices.

GoodLeap has an ambitious mission: to connect a world in which everyone can live sustainably. GoodLeap provides frictionless, point-of-sale technology for countless mission-driven professionals and millions of people who seek to live a more susta...

140 jobs
MATCH
Calculating your matching score...
BADGES
Badge ChangemakerBadge Family FriendlyBadge Office VibesBadge Work&Life Balance
BENEFITS & PERKS
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
February 13, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cincinnati just viewed Finance Intern at Roche
Photo of the Rise User
Someone from OH, Cincinnati just viewed Personal Shopper - Sam's at Walmart
F
Someone from OH, Cincinnati just viewed CART - Captionist at Focus Interpreting
Photo of the Rise User
100+ people applied to Night Shift Warehouse Stocker at ALDI
P
Someone from OH, Brecksville just viewed Verification Specialist at Planned Parenthood of Illinois
Photo of the Rise User
Someone from OH, Sheffield Lake just viewed Busser/Server Assistant at Chili's Grill and Bar
Photo of the Rise User
Someone from OH, Cincinnati just viewed Furniture Sales Representative at Furniture Fair
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer | NDA at GT
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Koddi
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Launchpad Technologies
Photo of the Rise User
Someone from OH, Columbus just viewed Accounts Receivable Specialist at Brixio
Photo of the Rise User
Someone from OH, Cincinnati just viewed Training & Education Specialist at Finalsite
L
Someone from OH, Cincinnati just viewed Head of Performance Marketing (Remote) at Lavendo
O
Someone from OH, Cincinnati just viewed VP of Marketing at OnePlan Solutions
T
Someone from OH, Cincinnati just viewed Senior Director, Demand Generation at Typeface
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Analyst at Waymo
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Director at Nextdoor
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director of Demand Generation at Relay