Cloud Engineer, Reliability, Google Cloud Professional Services

The application window will be open until at least August 7, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Atlanta, GA, USA; Boulder, CO, USA; Chicago, IL, USA.Minimum qualifications:• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.• 6 years of experience coding in a general purpose coding language or in system design.• 6 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues.• Experience in managing the availability, performance, and scalability of systems.• Experience deploying and managing cloud-based applications.• Experience modernizing legacy applications for Google Cloud.Preferred qualifications:• 6 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.• Experience with cloud computing (i.e., certifications, internships, coursework, etc.).About The JobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.The US base salary range for this full-time position is $139,000-$207,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.Responsibilities• File issue reports against product, documentation and procedures by documenting desired behavior and/or steps to reproduce, and driving bugs to resolution.• Suggest code-level resolutions for complex product bugs by leveraging relevant tools and effective communication to all stakeholders internally and externally.• Resolve technical incidents and escalations by performing analysis utilizing relevant tools (e.g., SQL, R, Python) and leveraging custom data infrastructure or existing data models as appropriate, and formulating and interpreting data to reach specific conclusions and next steps.• Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .