Delivery Officer - Digital ID

Seeking Delivery Officer/s - Digital ID to support a Federal Gov't client in any of the ff. office locations:

Adelaide,Bribane, Canberra, Hobart, Melbourne, Perth or Sydney

As a Delivery Officer, you will be responsible for overseeing the successful implementation and delivery of the Digital ID technology solution. This role entails collaborating with stakeholders, managing project activities, and ensuring the digital platform is implemented according to requirements and within defined timelines.

This position offers an excellent opportunity to leverage your analytical skills, industry expertise, and leadership abilities to make a significant impact on our business operations.

Estimated start date Monday, 18 November 2024

Initial contract duration 12 months

Extension term 12 months

Number of extensions 2

Location of work ACT, NSW, NT, QLD, SA, TAS, VIC, WA, Offsite

Security Clearance Candidate must be an Australian Citizen also hold, or have the ability to attain, a minimum of a Baseline Security Clearance issued by the Australian Government Security Vetting Agency.

As a Delivery Officer you will:

• Collaborate with stakeholders, analyse requirements, allocate resources, and plan tasks related to the delivery of the Digital ID technology solution.
• Oversee the entire project lifecycle, including regular planning, execution, monitoring, and coordination of activities related to the delivery of the Digital ID technology solution.
• Provide performance oversight for the development of the technology solution including regular reporting against timelines and KPIs.
• Manage the implementation process, including system configuration, integration, and ensuring proper testing and quality assurance.
• Provide training to users on how to use the Digital ID technology solution effectively and efficiently. This will include ongoing support and addressing user concerns/issues.
• Create, maintain, and obtain sign-off on frameworks, policies, governance and procedures relating to the ongoing use and support of the Digital ID technology solution.
• Communicate on the progress of the project, including updates and any potential issues to stakeholders, both internal and external.
• Identify potential risks and challenges throughout the project lifecycle and implement mitigation strategies to minimise their impact.
• Conduct post-implementation reviews to assess the performance and success of the Digital ID technology solution, identifying areas for improvement and implementing necessary enhancements or updates.

To create a sustainable Australian Public Service, we seek contractors in the market who have experience working in and alongside the public service with an acute awareness of the importance of knowledge transfer and demonstrated ability to transfer knowledge throughout the duration of engagement. We are also seeking candidates who have proven methods of knowledge management and experience with knowledge management repositories and tools.

Candidates for this position are expected to embody behaviours and traits that align seamlessly with the department's values and role. Highly regarded qualities include an unwavering commitment to integrity, ethical conduct, and trust, coupled with a dedication to adhering to professional standards.

In addition, the following traits will be integral to success in this role;

Adaptability: Embrace change with a positive attitude, quickly adjust to evolving priorities, and proactively seek innovative solutions to challenges.

Problem Solving: Exhibit strong problem-solving skills, taking a proactive approach to identify and resolve issues, and make data-driven decisions.

Ownership and Accountability: Take ownership of tasks and projects, meet deadlines, and be accountable for outcomes, with a focus on delivering high-quality results.

Resilience: Stay resilient under pressure, handle setbacks positively, and maintain a constructive outlook in challenging situations.

Continuous Learning: Demonstrate a commitment to ongoing personal and professional development, staying current with industry trends, technologies, and best practices.

Empowerment: Empower and support colleagues by fostering an inclusive, diverse, and supportive work environment that promotes equity, growth, and personal well-being.

Quality Orientation: Strive for excellence and ensure that all work is completed to high standards, consistently seeking ways to enhance the quality of deliverables.

Feedback-Driven: Actively seek and provide constructive feedback to foster continuous improvement in individual and team performance.

Time Management: Effectively manage time and priorities, balancing multiple tasks and responsibilities to meet deadlines and optimise productivity.

Conflict Resolution: Approach conflicts with empathy, openness, and a solution-oriented mindset, seeking to resolve issues professionally and constructively.

Demonstrated experience in:  

• Proven experience in project management, preferably in digital platform implementation.
• Excellent communication and interpersonal skills to collaborate effectively with stakeholders.
• Proficiency in project management tools and software.
• Familiarity with digital platforms, databases, and web technologies.
• Ability to prioritise tasks, work independently, and meet tight deadlines.
• Knowledge of compliance and security considerations for digital platforms is an advantage.
• Candidate must also hold, or have the ability to attain, a minimum of a Baseline Security Clearance issued by the Australian Government Security Vetting Agency.

Highly desirable: 

• Relevant accreditations such as ITIL, Agile or PRINCE2
• Familiarity with regulatory and security requirements for the Australian Federal Government