About GotPhoto/fotograf.de

Our mission is to digitalize the people photography industry.

GotPhoto.com | fotograf.de is dedicated to making photographers’ lives easier and more efficient. We provide an end-to-end workflow and e-commerce solution enabling photographers to digitalize key parts of their workflow - from photo management to payment, combined with a user-friendly platform. Making them more successful and spending more time behind the lens!

Since 2012, our journey has been filled with an entrepreneurial spirit, witnessing countless success stories that prove our sustainable business model works and is profitable.

We’re building a tight-knit ecosystem where everyone can thrive – including you! Join our team of 170+ talented individuals and be part of our journey to empower photographers like never before!

The Role



Your mission

As Chief Revenue Officer (CRO), your pivotal role is centered on advancing our revenue growth.

Your mission involves formulating and implementing strategies to enhance market presence, lead customer success, improve customer acquisition, grow photographers and improve their KPIs, and optimize revenue streams. As the CRO, you are a key contributor to shaping GotPhoto's future, emphasizing sustainable business growth and fostering a culture of innovation and customer-centricity.



Responsibilities

Your primary responsibilities include leading our Sales and Customer Success teams in the US and Europe, specifically focusing on Sales-Led activities for our medium to large-sized photographers.

You aim to build a customer experience rooted in human interaction, reinforcing a customer-centric culture through support for photographers to enhance their success with our services.

Crucially, you are instrumental in defining our image for current and future high-value customers. Your strategic influence extends to both present and upcoming markets.

This role is not just about revenue growth; it's about constructing a lasting legacy for GotPhoto in the global marketplace.

• Strategy and Planning: Develop and implement revenue growth strategies aligned with company objectives.

• Sales Leadership: Lead and inspire the sales team to achieve and exceed revenue targets, fostering a high-performance culture.

• Customer Success: Lead and inspire our customer success teams to ensure customer satisfaction, retention, and upsell opportunities.

• Active Management Team Member: Be part of the GotPhoto Management Team and lead the company together with our C-Level Team.

• Build Strong Alliances: Working in partnership with Marketing, OPS and Product on delivering our growth goals within our Sales Led motion.

• Sales Partnerships: Identify and cultivate strategic partnerships to expand market reach and drive revenue.

• Market Insights: Stay abreast of industry trends and customer needs, providing insights to inform product development and marketing strategies.

• Data-Driven Decision Making: Utilize data analytics to make informed decisions and optimize revenue-generating activities.

We are looking for:

• Experience selling a SaaS solution to SMBs (defined as a SaaS solution with ACV in the $4,000 - $50,000 range, primarily in an inside sales environment). Demonstrated experience achieving quota in that role.

• Experience managing a globally distributed sales team of no less than 20 reps selling a SaaS solution to SMBs. Experience growing a globally distributed sales team selling a SaaS solution to SMBs to 30 or more reps. Demonstrated experience hitting quota in that role.

• Proven success in building a new market category and scaling revenue streams of a growth-stage business between $20M-$100M ARR+.

• Highly entrepreneurial, can be a Player/Coach who can up-level the team, distill a complex/data-heavy message to customers, and is open to change management.

• Experience managing and/or merging teams, brought together through acquisition, together after merger.

• A passion and proven ability to implement world-class processes across revenue teams to be the connective tissue for the entire org, and drive efficiency and productivity in doing so.

• Able to install training programs for various teams within the revenue organization, in an effort to upskill the team and drive business growth.

• Organized leader with the ability to build innovative revenue models and strike a strong balance between strategic thinking and tactical execution.

• Customer Success Expertise: Proven ability to build scalable training, adoption and KPI optimization processes for customers to drive growth.

Personal Characteristics

• SaaS SMB Growth Expert: Extensive experience in B2B SaaS Sales and CS functions for SMB markets.

• Strong leader – action-oriented and leads from the front with creative, strategic, and financial acumen.

• Strong business intellect necessary for taking the business to the next level.

• Data-driven decision-making skills with the ability to leverage analytics for strategic insights.

• A high degree of intellectual horsepower and demonstrable emotional intelligence.

• Highly collaborative and hands-on, excellent relationship-building skills, with an ability to prioritize, negotiate and work with a variety of stakeholders.

• Creative in solving problems and understanding new markets.

• Must be a builder – of teams, processes, systems, and culture.

• Ability to represent the company with credibility and build strong relationships both internally and externally.

• Results-oriented, driven executive who is energetic, resilient, and personally committed to achieving success.

• Entrepreneurial, highly self-motivated, passionate, and energetic leader.

• Checked ego and a team player.



The Perks

• Unlimited paid holiday and flexible sick leave

• Your well-being and personal life are important: We now also offer paid medical leave and a paid parently leave policy

• Make use of our remote work policy and work 2 months abroad from a different country

• Subsidized fitness membership through ClassPass

• Development & learning opportunities through regular check-ins with your team lead, team exchanges, and development reviews

• Education budget, that allows you to grow professionally and explore new ideas

A Final Word:

Research shows that candidates from underrepresented backgrounds may refrain from applying for positions if they feel they don't meet all qualifications. We strongly encourage you to apply if you’re interested: we're excited to discover how your distinctive experience can enhance our team!

We work as one team. Wherever you come from. However, you identify. We believe in equal opportunities.

We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make hiring decisions based on your experience, skills, and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.