Job details

Government Operations Specialist

We create possibilities that move life and commerce forward

Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place.

The Government Operations Specialist within the Professional Services Organization (PSO) is responsible for providing business support to the PSO Government team. The Government Operations Specialist is required to be a subject matter expert for internal processes and policies, to include employee account management, onboarding/offboarding, customer-specific requirements, and Government team financial operations.

The role also supports security and compliance leadership though monitoring and ensuring the completion of compliance tasks. This includes coordinating compliance activities, assisting with compliance documentation, and escalating to management as necessary.

MINIMUM REQUIREMENTS

The business and technical aptitude for learning complex processes, system rules, and organizational policies.
Organized, efficient, detail-oriented and able to methodically work with a sense of urgency without compromising quality.
Enjoys providing support to complex business and technological challenges.
General understanding of the organization’s goals and objectives.
Self-directed and able to work independently.
Effective oral and written communication skills.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
A security clearance is not immediately required, but candidates may be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
Must be a citizen of the United States of America.

EDUCATION REQUIREMENTS

Bachelor’s Degree and approximately 2-3 years or more of experience in a consulting services setting.
Experience working in a client/customer facing role and/or consulting organization.
Track record in process execution.
Strong MS Office skills and SharePoint

essential functions

Provide business support to the Government team, serving as a subject matter expert on internal processes and policies.
Perform Manhattan Government team account administration including provisioning new users, managing roles and access rights, and troubleshooting user access issues.
Coordinate Manhattan Government and contractor employee onboarding/offboarding tasks and internal/external security clearance processes.
Monitor status of compliance and training tasks across the team and environment. Ensure timely completion of these tasks and escalate to management as necessary.
Manage Government furnished equipment by keeping up to date inventory, coordinating with government inventory management resources, shipping/receiving property, and handling compliance requests.
Support Government Team financial operations by reviewing customer invoices, submitting invoices, collating invoice backup per customer requirements, approving expense invoices, and tracking financial status.
Support employee travel for government customers including trip planning, scheduling, documentation, and approval per Government requirements.
Work with the Government Support Team and project teams to manage customer support and onsite schedules.
Monitor employee timekeeping tasks and appropriate time classification.

ADDITIONAL CHARACTERISTICS

Experience in Government or other highly regulated setting
Analytical and organizational skills
Microsoft Access experience
Salesforce experience
Jira and/or Confluence experience

Work Environment & Physical Requirements

Open office environment
Ability to sit and work at a computer for periods of time
Physical requirements would be to operate computer
No physical lifting requirements

Scope of Impact/Degree of Independence:

Minimal supervision with some latitude for independent judgment
Conducts and drives solutions to issues and training needs, process definitions, enhancements and data analysis important to the organization
Contributes to team objectives and outcomes as guided

Problem Complexity/Decision Making Authority:

Executes complex business processes where compliance to specific requirements is critical
Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
Provides solutions to issues and enhancements to existing processes utilizing judgment

Client (Internal/External) Relationship Skills:

Networks and partners with key contacts outside own area of expertise.
Ability to work effectively across departments and geographies.
Liaises with Government customer inventory management and project management personnel.

Committed to diversity and inclusion

At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer

opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and

perspectives add to us as a whole and make us unique.

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,

disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment

Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the

Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment

eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been

completed.

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CEO of Manhattan Associates

Eddie Capel

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By Manhattan Associates

We create possibilities that move life and commerce forward. Our work inspires us. Together the Manhattan family continues to bring the most innovative solutions to our customers across industries and geographies.

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INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Atlanta, GA

DATE POSTED

July 20, 2023