GPO Lead to Cash Director

Basic Function

This role will act as the overarching Global Process Owner (GPO) for the full end to end Lead to Cash (LTC) process cycle. The Global Process Owner (GPO) is accountable for the assigned end-to-end process overall performance in relation to the established key deliverables. This position provides leadership and develops/enforces governance to ensure business results are achieved through the application of continuous improvement, meaningful prioritization, digitization, utilization of global resources, and effective project management.

• The GPO ensures governance and proactive development and enhancement of LTC end-to-end process across the enterprise.
• The GPO collaborates with process stakeholders and peers to ensure effective and efficient process operations and identification and leverage of cross process synergies.
• The GPO exercises effective leadership by influencing broad groups across the enterprise at various levels of seniority, and by mobilizing other groups’ resources as needed to support initiatives and projects.
• The GPO also monitors process performance through established KPI programs and prioritizes and drives process related investment decisions and implementation, in line with the available IT resources.
• The GPO is accountable for ensuring process compliance with all relevant legislation and company policies.
• The GPO is responsible for the on-going coaching and development of assigned employees, including up to 4-6 direct and indirect reports, globally and across functions. The GPO will impact and influence others across the entire organization as well as hire, manage, and develop a skilled staff and work environment to meet objectives.

Roles & Responsibilities

Emphasis on the Lead-to-Cash (LTC) process
The GPO for LTC will govern and influence the end-to-end transactional processes related to commercial finance, supply chain, operations, customer service, and technology throughout the organization impacting the LTC experience for internal and external customers and stakeholders. The LTC process includes, but is not limited to, the following subprocesses: idea to market, lead to order, forecast to produce, produce to deliver, bill to cash, and intercompany transactions. This role will understand the effect of each subprocess in the global LTC process on other functional areas and drill down into activities that have material impact for LTC success, analyze where bottlenecks and leakages occur, and determine which metrics to measure and improve in order to optimize the customer experience and financial results.

Roles & Responsibilities

Min. Qualifications

• Leadership at the manager/process-owner level in a large, complex global organization with responsibilities for people, process, resources (budget, equipment, intellectual property) and results.

• Bachelor’s degree in Business Administration, Accounting, or Finance, with a Master’s degree preferred.

• 15+ years of experience with 7+ years management or leadership experience in a global organization

• Strong collaboration and communication skills plus the ability to manage multiple diverse issues.

• Strong operational/tactical leadership skills with maturing strategic leadership

• Proven excellence in process management skills, change management, six sigma/lean practical experience is desirable (certification is a plus)

• Able to build strong partnerships with other leaders coupled with strong influencing abilities

• Strong work ethic

• Strong role model – passion for excellence; recognized as impactful leader.

• Ability to drive improvements, results driven.

• Broad experience and understanding of system/SAP disciplines, standards and best practices.

• Proven record of successful implementation of complex solutions.

Competencies