Job details
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Support Engineer (Remote, United States, EST) - job 1 of 2
Grafana Labs is looking for a Support Engineer to join their Customer Experience team. You will provide specialized support for Grafana customers and get hands-on experience with unique open-source projects.
Skills
- Proficient in troubleshooting
- Strong researching skills
- Experience with CRM and help desk software
Responsibilities
- Debugging customer issues in lab environments
- Utilizing SSO/SAML for securing customer Grafana instances
- Evaluating errors within customer dashboard panels
- Reviewing configuration files and recommending best practices
- Troubleshooting connectivity to various data sources
- Opening GitHub issues and partnering with developers
- Assessing performance issues with queries and alerting
- Managing customer cases through various channels
- Contributing to the internal knowledge base
- Providing training to team members
Education
- Bachelor's degree in relevant field preferred
Benefits
- Equity
- Bonus potential
- Flexible working arrangements
To read the complete job description, please click on the ‘Apply’ button
Grafana Labs Glassdoor Company Review
Raj Dutt
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CEO of Grafana Labs
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By
Grafana Labs
Grafana Labs is the company behind Grafana, Loki, Mimir and Tempo, the leading open source software for visualizing operational data.
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Diversity of Opinions
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Mental Health Resources
Learning & Development
Flex-Friendly
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$105,639/yr - $126,766/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 16, 2024
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