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Job details

Support Engineer (Remote, United States, PST)

Grafana Labs is seeking a Support Engineer to provide specialized support for our customers. This role involves working with observability technologies while being part of a rapidly growing Customer Experience team.

Skills

  • Proficient troubleshooting
  • Strong researching skills
  • Experience with CRM and help desk software
  • Knowledge of observability and containerization

Responsibilities

  • Debugging customer issues in lab environments
  • Utilizing SSO/SAML for customer security
  • Reviewing and recommending best practices for configurations
  • Troubleshooting connectivity to data sources
  • Collaborating with software developers to resolve issues
  • Providing training to new team members

Education

  • Bachelor's degree preferred

Benefits

  • Equity
  • Bonus
  • Flexible work hours
  • Remote work opportunity
To read the complete job description, please click on the ‘Apply’ button
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CEO of Grafana Labs
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Raj Dutt
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Grafana Labs is the company behind Grafana, Loki, Mimir and Tempo, the leading open source software for visualizing operational data.

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BADGES
Badge Diversity ChampionBadge Flexible CultureBadge Future MakerBadge Innovator
CULTURE VALUES
Inclusive & Diverse
Diversity of Opinions
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Mental Health Resources
Learning & Development
Flex-Friendly
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$105,639/yr - $126,766/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
October 28, 2024

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