Job details
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Support Engineer (Remote, United States, PST)
Grafana Labs is seeking a Support Engineer to provide specialized support for our customers. This role involves working with observability technologies while being part of a rapidly growing Customer Experience team.
Skills
- Proficient troubleshooting
- Strong researching skills
- Experience with CRM and help desk software
- Knowledge of observability and containerization
Responsibilities
- Debugging customer issues in lab environments
- Utilizing SSO/SAML for customer security
- Reviewing and recommending best practices for configurations
- Troubleshooting connectivity to data sources
- Collaborating with software developers to resolve issues
- Providing training to new team members
Education
- Bachelor's degree preferred
Benefits
- Equity
- Bonus
- Flexible work hours
- Remote work opportunity
To read the complete job description, please click on the ‘Apply’ button
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By
Grafana Labs
Grafana Labs is the company behind Grafana, Loki, Mimir and Tempo, the leading open source software for visualizing operational data.
184 jobs
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Diversity of Opinions
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Mental Health Resources
Learning & Development
Flex-Friendly
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$105,639/yr - $126,766/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
October 28, 2024
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