Job details

Director, Customer Success

Grammarly is looking for a Director of Customer Success to lead Customer Success teams in the rapidly expanding Grammarly Business organization. The ideal candidate will be responsible for enhancing customer experience, driving growth, and developing scalable approaches.

Skills

Customer Success management or operations
People leadership in Customer Success, account management, or renewals
Experience as a 2nd line manager
Knowledge of SaaS business models and industry trends
Proficiency in Salesforce, CPQ, and customer success management platforms

Responsibilities

Lead a team of managers and Customer Success teams
Develop scalable onboarding, adoption, renewal, and account growth approaches
Advocate for customers and inspire the team for high performance
Drive rapid adoption and use of Grammarly across customer organizations

Education

Not specified

Benefits

Excellent health care
401(k) and RRSP matching
Paid parental leave
Home office stipends
Learning and development opportunities

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CEO of Grammarly

Rahul Roy-Chowdhury

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By Grammarly

Grammarly is a Ukraine-founded cloud-based writing tool that provides grammar and spell checking, plagiarism detection services, and more. The company was launched in 2009 and is available accross multiple platforms as a standalone application.

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