Quality Automation Engineer

The Company 

Serving the People Who Serve the People 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.  

The Granicus Quality Automation Engineer is responsible for creating, managing, documenting, and executing automated test suites from scratch. The Quality Automation Engineer contributes to the overall quality of multiple software platforms, executing on quality initiatives throughout the entire testing lifecycle. Responsibilities include, but are not limited to, automated test suite creation, automated test execution, mentorship of automated testing team, manual testing, defect analysis, status reporting, and generating metrics as required.

Granicus releases new features and functionality frequently, and the QE team is on the cutting edge of everything we do. In this role you and your team become key product experts and drive how new features are implemented.

• Develop and execute reusable automated test suites for existing features and new product enhancements
• Integrate automated tests and test results into appropriate CI/CD pipelines
• Debug and triage failures, escalating issues as warranted
• Lead and mentor automated test team
• Conduct manual testing as needed (including the creation and execution of test cases)
• Identify areas of risk and mitigate those areas to ensure stable releases
• Ensure quality criteria is met for all areas before product release

• Bachelor’s degree in Computer Science/Information Technology or related field; or software test related experience/knowledge 
• 2-3+ years of experience with automated testing, creating and executing automated test suites from scratch using Ruby/Rails, Java, Javascript, or equivalent automation tech stack in a professional software development environment
• 2+ years of experience manual testing in a web-based testing environment 
• Experience with exploratory/edge/corner testing techniques and risk-based testing 
• Strong attention to detail 
• Ability to multitask, prioritize, and quickly adjust in a rapidly changing environment

• Experience in Dynamics CRM solutions (either as tester or developer), including functional, integration, and regression testing
• Firm understanding of CRM modules, customizations, & configurations
• Experience in SQL and Data Management
• Experience in API testing (Postman, Rest, or similar)
• Experience with Javascript
• Experience with Cypress
• Familiarity working within an agile software development process (XP) 
• Experience with cross-browser and mobile device compatibility testing 
• Experience testing web services 
• Experience in a SaaS environment

Examples of Possible Performance Metrics: 

• Customer-reported production defects are under a certain threshold

• Overall test coverage is increased

• Risk-assessment is created for components going into a release

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 

Security and Privacy Requirements

-     Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

-     Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs. 

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population 

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.