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Sr. Customer Success Manager

Greenlight Guru is seeking a self-motivated Customer Success Manager to ensure product adoption, improve client health, and maximize satisfaction. Join our remote-first company on a mission to enhance the quality of life.

Skills

Outstanding communication skills
Strong problem-solving and organizational skills
Ability to lead and collaborate cross-functionally

Responsibilities

Manage customer relationships and drive adoption and retention
Utilize product knowledge to maximize value for customers
Proactively identify and mitigate risks to ensure customer satisfaction
Coordinate with internal teams to address customer needs and requests
Provide regular updates and reports to customers on progress and value delivered
Develop creative solutions to meet customer requirements

Education

Bachelor's degree or equivalent experience

Benefits

Supportive teammates and a caring work environment
Flexible Paid Time Off policy and working hours
Remote-first culture with a home office stipend
Multiple Health insurance options and 401k
Three months of paid maternity leave
Equity Program Eligibility and Disability insurance

To read the complete job description, please click on the ‘Apply’ button

Greenlight.guru Glassdoor Company Review

2.8

Greenlight.guru DE&I Review

3.0

CEO of Greenlight.guru

David DeRam

Approve of CEO

By Greenlight.guru

To improve the quality of life.

MATCH

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FUNDING

Beyond Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

LOCATION

Hybrid, based in Indianapolis, IN

SALARY RANGE

$75,000/yr - $90,000/yr

EMPLOYMENT TYPE

Full-time, remote

DATE POSTED

July 15, 2024

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