Job details

Director, Content Operations

Director, Operations

Mindshare and Wavemaker (Part of GroupM)

Overview:

This role will support the Client and Operations admin needs across the Content teams at Mindshare and Wavemaker media agencies. The ideal candidate has experience in a like-minded role, has a media agency background and an interest in the Content space and dynamic work environment.

Responsibilities include but are not limited to:

Facilitate and coordinate creation of scopes of work, in collaboration with Client leads
Create and roll out processes for operational workstreams including scoping, staffing, finance, time tracking, legal and inter-department ways of working
Manager quarterly revenue forecast updates and submission in partnership with commercial team and client leads
Maintain ongoing revenue tracker and pipeline financials
Meet regularly with commercial teams to track and optimize outstanding issues (vendor setups, POs, invoicing, billing, etc.) and to ensure timely payment to outside parties
Open jobs with finance (fee / time / third party costs)
Partner with investment teams for Prisma submissions (MAs, IOs, etc.)
Support on budgeting including project estimates, overages, T&E
Close and reconcile jobs; including working with project leads to make sure all relevant files have been saved
Request wires as needed from finance for timely payments, includes obtaining necessary wire paperwork from vendors
Keep vendor paperwork up to date (finance and legal)
Team time tracking (time codes master, keep staffing allocations up to date in Trinity, audit team/client profitability)
Human Resources support, as needed (reviews, learning and dev, training, etc. timelines management)
Legal support to ensure all client/project agreements (SOWs, CCAs, vendors, etc) are trafficked, completed and filed properly internally and externally

Qualifications

Minimum 8 years of relevant experience at marketing/advertising/media agency
Self-motivated, enthusiastic, resourceful, eager to learn, team player
Ability to be flexible and pivot between workstream requirements
Demonstrate a “client services philosophy”, to support the successful servicing of client relationships
Comprehension of the partnerships/media/communications channels landscape
Demonstrate strong communication skills and presence through multi-channel communications, interactions with team and clients, and a polished, professional demeanor
Demonstrate effective time management skills and understand the importance of prioritizing tasks to deliver on set objectives

Proven ability to plan and manage operational processes for maximum efficiency and productivity
Strong working knowledge of industry regulations and legal guidelines
Proficient in full MS Office Suite

GroupM provides equal employment opportunities to applicants and employees without regard for factors such as race, religion, national origin, color, sex, sexual orientation, gender identity or expression, age, protected veteran status, disability, or other protected status.

GroupM is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with GroupM, please send an e-mail to carmen.serrano@groupm.com or call (212) 297-8507 and let us know the nature of your request and your contact information.

The base salary for this position at the time of this posting may range from $100,000 to $230,000. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications. We offer a competitive benefits package, please visit https://www.wpp.com/people/wellbeing/benefits-at-wpp-in-the-us for more details.