Nexus Wavemaker | Performance Manager

Performance Manager

ROLE OUTLINE  

The Performance Manager delivers success across all facets of the business. Highly skilled in every aspect of biddable, you are accountable for managing a developing a portfolio of clients. Able to confidently lead a small team of people, you set the highest standard for operational excellence, and maintain a market-leading view of best practice.  

Passionate about technology and digital media, you are the team expert on how to deliver best-in-class biddable activation and outcomes while nurturing a junior team of practitioners.  

Reporting to: Associate Performance Director  

KEY RELATIONSHIPS  

• Collaborating closely with internal teams
• Establishing strong relationships with relevant media, data, and technology partners
• Foster deep trust and understanding with agency client teams
• Contribute to great teamwork in your immediate team

WHAT YOU SHOULD SPEND YOUR TIME DOING  

People – 30% of your time  

• Manage team workflow, delegating tasks effectively, making sure goals are set & met, and highlighting concerns with your director
• Hold constructive and meaningful performance evaluation meetings with reports each month, setting clear KPIs and monitoring achievement
• Assist in the training and development of junior members of the team

Product – 30% of your time  

• Ensure all output is of the highest standard, and conforms to GroupM's best practices across planning, implementation, optimisation, and reporting
• Oversee the end-to-end biddable process across your team, ensuring QA compliance and use of best practice
• Lead biddable projects across your client remit, working collaboratively with stakeholders to define and deliver success

Client – 20% of your time  

• Support your director in the delivery of strong implementation plans that meet client objectives
• Offer expert perspectives and POVs on recent market trends or developments, ensuring they're shared with stakeholders
• Meet with vendors and partners to drive your client's agenda, creating opportunities for junior team members to get involved

Commercial – 20% of your time  

• Ensure your team are delivering on time and accurate commercial tasks, including training & education
• Seek and implement improvements to ways of working that increase efficiency and effectiveness of commercial operations
• Support director on investment decisions, audits, and forecasting

WHAT MAKES A GREAT PERFORMANCE MANAGER  

• Attention to detail: monitoring the quality and accurate of your own work, and that of others
• Organisation: you track progress and completion of activities to accomplish objectives, working effectively under short deadlines
• Team & collaboration: lead your team to achieve common goals, initiating collaboration with others
• Communication: take the initiative to keep other people informed, and tailor messages to suit others’ needs
• Analytical: distinguish between critical and irrelevant information, can deal with complex challenges
• Flexibility: confident in handling changing circumstances and ambiguity, also guiding others
• Proactivity/taking the initiative: achieves ambitious but realistic goals, coaches others on how to focus their energy on achieving results
• Problem solving: autonomously solves complex problems with minimal supervision, and proactively follows up after implementing a solution

• Flexible work environment
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
• Discounts and corporate benefits
• Continuous training and development opportunities