Job details

Customer Success Manager

Growth Kitchen is on a mission to make eating great food the norm. Our platform enables kitchen operators to sell well-known restaurant brands, such as The Athenian from their existing kitchens.

This is an exciting opportunity for someone to build on the early success that Growth Kitchen has experienced. As Growth Kitchen grows from a few dozen clients to hundreds of sites, this role is crucial in helping our restaurant partners not only succeed in delivery but also in helping them grow with us across the country.

Although we've raised significant investments and we're a profitable business, we're still a young and small team. This is not your average account management role. You will be part of a nimble team with lots of flexibility and ownership! We hold ourselves and everyone around us to high standards. If you want to have a major impact on our growth outlook while rocket-fueling your career in account management and business operations, you will love working here. We have an incredible sense of urgency to deliver on our mission and are growing fast.

As part of the role you will be:

Managing our restaurant partners end-to-end, helping them maximise their sales
Own the customer relationship end-to-end, tracking against key metrics with customers, ensuring they are happy
Identify expansion opportunities with customers that would suit their business: new brands, new sales channels, or new locations
Working on project-based workstreams that allow us and our clients to do our jobs better, building an awesome product and customer experience

Recently ('22, '23, '24) graduated from a top-tier university
Ideal - work experience through placement, internship, or a full/part-time job
Desire to get involved in dynamic startups, deal with curve balls, learn work with a wide range of teams and stakeholders
Passion for the food sector and technology
A clear communicator with the client at the front of their mind