Grupo QuintoAndar | Infrastructure Analyst

About Grupo QuintoAndar

Grupo QuintoAndar is the most valuable real estate tech company in Latin America, it was born in Brazil to do something very rewarding: open doors. We opened doors for technology to be part of living. And, through it, we reduce the bureaucracy and simplify the experience of the whole real estate ecosystem, including those renting, buying, and selling homes, as well as real estate brokers, agencies, and other partners of the real estate market.

Together, our leading brands offer solutions covering all stages of the housing journey, namely: Immuebles24 (Mexico), Zonaprop (Argentina), Adondevivier & Urbania (Peru), Plusvalia (Ecuador), ImovelWeb and Quintoandar (Brazil)

Backed by a world-class team of investors and advisors, such as Kaszek, Qualcomm, General Atlantic, and Softbank, QuintoAndar Group is currently valued at over $5.1 billion and continues to grow year-over-year. 

To make all this happen, we have more than 3,500 talented people, working with cutting-edge technology and best design practices to ensure a seamless experience throughout the sales and rental process, combined with smart financial products. Here you will work with the best professionals in the market, in an environment that breathes innovation, collaboration, and high performance.

To learn more about our history, visit https://grupoquintoandar.com/.

About working at QuintoAndar:

• Possibility of learning;
• Opportunity to work in a team that seeks to use the best practices and tools in the market;
• Work in an informal environment with a horizontal structure;
• Being part of a team working on a high-impact project that affects the lives of thousands of people.

Language

This job description is written in English because for that position you will need it for communications with coworkers and suppliers who are from worldwide, for tools and internal materials as well. // A descrição desta vaga está escrita em Inglês porque para esta posição é necessário para a comunicação com colegas e fornecedores, que são de diferentes países, além do uso de ferramentas e materiais internos.

Stages of the Selection Process

Our selection process currently lasts an average of 30-40 days, from application to completion of the assessment. Going through:

• Application
• Interview with Recruiters
• Tech Screening
• Technicals Interviews with Infra Team
• Offer

About the Area:

The ITOps department is responsible for meeting the infrastructure needs of the entire QuintoAndar Group, supporting over 3,000 employees across more than 6 countries in Latin America and in our Product & Technology office in Lisbon, Portugal.

Our Infrastructure Analyst opportunities are divided among the following teams:

IT Asset Management: In this team, you will be part of the management and logistics processes for high-cost corporate assets (hardware and software). You will handle relationships with logistics partners (for sending and collecting equipment and peripherals during the onboarding and offboarding of our employees) and manage inventory and the quality of area processes.

What we expect from you:

- Education: All knowledge is valuable! We will consider technical courses or higher education in the technology field.

- Knowledge:In creating and improving operational flows and in data handling (preferably with advanced spreadsheets and dashboards).

- Openness to work with different teams and people: Our technology teams are organized in an agile model, and our squads are multidisciplinary. Besides the Product & Technology team, you will have the opportunity to work with professionals from our operations and corporate areas.

- Being free from any prejudice: Diversity and Inclusion are non-negotiable policies and are part of what we consider doing the right thing. Here, you will have the opportunity to work with people from various areas, backgrounds, histories, and contexts.

Help Desk Support - N1: This team is responsible for providing remote and in-person support to our employees. Whether dealing with IT incidents and solutions or during our Events & Lives (which take place in remote, hybrid, and in-person formats), in this team you will handle the logistics of equipment (mobile devices, tables, speakers, microphones, cables, and other tools used in video conferences). Additionally, you will support user support routines (level 1) in Google WorkSpace environment and using tools such as ServiceNow and Jira.

What we expect from you:

- Education: All knowledge is valuable! We will consider technical courses or higher education in the technology field.

- Knowledge: You will stand out if you are familiar with level 1 technical support (Windows and MacOS), IT operations involving corporate events (such as video conferences, live streams, presentations, etc.). Experience supporting a Google Worspace environment and knowledge of tools such as Jira, ServiceNow, Maximo, ITSM or Zendesk are welcome.

- Openness to work with different teams and people: Our technology teams are organized in an agile model, and our squads are multidisciplinary. Besides the Product & Technology team, you will have the opportunity to work with professionals from our operations and corporate areas.

- Being free from any prejudice: Diversity and Inclusion are non-negotiable policies and are part of what we consider doing the right thing. Here, you will have the opportunity to work with people from various areas, backgrounds, histories, and contexts.

Important:

• Our selection process starts with the application! If you are truly interested in joining our team, make sure to put in extra effort at this stage. We review all candidates individually and provide feedback even to those who do not proceed in the process;
• All communication is done via email, so be attentive to our messages and whitelist the @quintoandar.com.br domain to prevent our emails from going to spam.

• Competitive salary package;
• Bonus;
• Meal allowance ("Flash Benefícios");
• Health plan;
• Dental plan (optional);
• Life insurance;
• Daycare subsidy;
• Subsidy to sports practicing (Gympass).
• Parental leave;
• Language learning support.

Diversity & Inclusion at QuintoAndar

At QuintoAndar, we believe diversity of perspectives and experiences guarantee a differentiated work environment, based on respect and valuing differences. Feel free to declare the information on the registration form. If you are not comfortable answering them, just choose the option "I prefer not to respond". This information helps us create an increasingly inclusive environment and it is used only for this purpose, it is confidential, and it will not impact your performance throughout the hiring process

All of our job positions are open to people with or without disabilities. If you are a PWD and have not found any opportunities of your interest, register your resume in our talent pool, by clicking here..

Data Protection Policy

The data entered in the selection process form is confidential and stored in a secure environment. We take appropriate technical and administrative measures to protect your data.

To exercise your rights over your personal data, such as access to data, treatment confirmation, data correction, anonymization, blocking or deletion, and other rights with QuintoAndar, contact us at quin.to/mensagem. To learn more about how we treat personal data at QuintoAndar access our Privacy Policy.