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GSOC Operator - job 4 of 4

Control Risks is seeking to hire a GSOC Operator to provide support for one of our premier clients. The Operator will work in a 24/7/365 security call center environment, creating tactical intelligence products to ensure the protection and risk mitigation of our client's assets, executives, and operations.

Responsibilities include but are not limited to:

  • Serve as first point of contact for the client's global community supporting a 24/7/365 security call center environment.
  • Monitor CCTV, life safety systems, access control, company assets, world events and/or incidents, events, and on-site executive protectee movements in order to identify and mitigate risks to the client.
  • Conduct travel security tracking and response management for all global employees (in partnership with ISOS).
  • Respond to and action alarms at client offices.
  • Dispatch and monitor the security guard force to support safety and security operations.
  • Utilize the client's mass communication systems to notify employees during emergency events.
  • Respond to incidents and requests for assistance from the client's community.
  • Coordinate with cross-functional stakeholders in a wide variety of areas including in emergency and crisis situations.
  • Execute procedures, as directed by GSOC leadership and the client's Safety and Security management to enhance safety and security at the sites.
  • Develop tactical intelligence reports and security plans as directed.
  • Assist with maintaining threat assessment and management information and records.
  • Monitor travel tracking systems for impacts to life safety for all client employees.
  • Support the Shift Supervisor and Manager in the completion of necessary tasks.
  • Perform various safety and security tasks, as directed by client management.

Requirements

  • Associate's degree or two-to-four years of work experience.
  • Zero-to-One years of experience in a GSOC, Security Operations or similar role.
  • Baseline understanding of security systems.
  • Previous experience working alongside cross-functional security teams including Executive Protection and Travel Safety a plus.
  • Ability to execute moderately complex tasks with limited supervision.
  • Strong customer service orientation and ability to provide high-level support to client employees who may be experiencing crisis or emergency incidents.
  • Ability to respond effectively in emergency situations and gather pertinent information and communicate with security leadership and stakeholders at all levels of the organization.
  • Ability to utilize social media and other open-source monitoring platforms to collect information for tactical intelligence purposes.
  • Ability to gather and analyze large amounts of data and information and compile it into easily digestible, concise reporting.
  • Strong written and verbal communication skills, including on the radio and phone.
  • Keen attention to detail, strong multi-tasking skills and ability to adapt to the needs of a fast-moving working environment.


The base salary range for this position in California is $50,000-$65,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience. This information is provided per California SB 1162.

Benefits

  • Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
  • We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
  • Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
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CEO of Control Risks
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Nick Allan
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Experts in risk and opportunity Control Risks is a global specialist risk consultancy that helps to create secure, compliant and resilient organisations. Combining unrivalled expertise, experience and reach with the power of data and technology, ...

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DATE POSTED
August 4, 2023

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