GTTE Application Consultant

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.

QAD is seeking an experienced Senior Application Consultant who is passionate about working with customers, understanding their business needs, providing them with training and deploying QAD supply chain software solutions. Through creativity and team collaboration, you’ll be working with QAD supply chain customers and closely with QAD technical teams.

You will be a key member of the QAD services team responsible for consulting with the customer, liaising with the QAD technical teams, process design, implementation support, training and various application configurations.

What you will do

• Administration, Setup and configuration of various customer systems based on our own B2B application
• Maintain relationships and clear communication with the client.
• Gather requirements and implement QAD products based on best practice
• Providing training to key users.
• Consulting our customers in the optimal use of our software and provide potential solutions.
• Configure QAD supply chain products as part of customer projects.
• Continues learning our own B2B application and solution
• Analysis and consulting of our customers regarding new or existing customer requirements, partly on site
• Requirement gathering and work on solutions within our own B2B application
• You work closely with your colleagues from the Project Management department and Technical team
• Provide User training on designed solution
• Application and Business Consultancy related to QAD supply chain products
• Ensure clients view QAD services as a trusted advisor.
• Other duties as assigned.

What you will need

• Education/Licenses: Bachelor’s in business, supply chain or computer science. Successfully completed commercial or technical education and/or a degree preferred in business, computer science or similar fields
• Experience: 2-5 years of experience on handling services customer projects. Software Product implementation and training experience, an experience in transportation solutions including export, supply chain management, import, trade compliance, carrier integrations. Knowledge of shipping documentation and customs processes.
• Professional experience in customer support in a B2B IT environment
• Computer skills: some technical Knowledge related to software Implementation. Proficient in MS Office, Google Suite. Robust knowledge of MS Excel and modern internet applications (e.g. CRM/Jira)
• A high affinity for IT topics, the ability to work in a team, customer orientation as well as very good communication skills
• Fluent English communication skills both spoken and written are mandatory
• Soft skills: Personify a ‘lead by example’ management style, with a willingness to get into the trenches with your team when needed, feel a deep sense of ownership, accountability, pride, and passion for your work, have a reputation with cross-functional teams of being collaborative, innovative, inspirational, accountable, and reliable
• Willingness to travel (up to 10% of working hours)
• Nice to have: knowledge on Supplier- customer relationship, Purchasing Domain, Sourcing domain, Automotive domain etc. & HTML and Java script basic knowledge (at least read and understand high level) , no technical knowledge is required

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

Compensation Package:

• Base pay range: $90,000 - $130,000 USD Annual (12 Months)
• Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity
• This position is also eligible for an annual company performance bonus
• U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs

About QAD:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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