Operations Associate

Guaranteed is a care company that makes tough moments easier. By blending at-home treatment with cutting-edge technology, we’re here to deliver care how you want it. Guaranteed is backed by some of the best investors in the game (including: BrandProject, Precursor, Springbank Collective, Lakehouse and Cake Ventures) and have raised $6.5 million in seed funding - one of the largest seed rounds for a Black female solo founder.

Our goal is to provide tech-enabled hospice services in a hybrid setting: best in class in-person and telemedicine care. Our care providers are highly-trained healthcare professionals focused on support, comfort, and dignity. We are obsessed with providing for patients and families and want to change the cultural conversation around death.

Who You Are

• You are obsessed with patient-experience and delivering excellence in care, support, and comfort through technology.

• You are driven, in work and in life, by your compassion for people.

• You believe the US Healthcare system is deeply problematic and inequitable, and you want to help architect a solution.

• You are always learning new things from your friends, you colleagues, your communities, and the world.

• You thrive when building alongside diverse teams, opinions, and cross-discipline roles.

• You are more than comfortable in a 0 to 1 startup. You manage yourself as well as anyone else and you love iterating quickly.

Who We Are

• We are equally obsessed with patient-experience, and also caregiver-experience, family-experience, and care provider-experience. We strive to support everyone affected by death.

• We are compassionate by nature.

• We dream of healthcare systems that are more equitable and more human - and we work everyday to make them that way.

• Medicine often ignores end of life care - we don’t. We talk about death. We talk about dying, about grief, about losing our patients and losing our loved ones.

• We love teaching what we know and bringing humility to what don’t.

Summary

As the Operations Associate, you will be a key supportive part of our rapidly growing company. You will be the second team member of our Operations team and work closely with the Chief of Staff and CEO and Founder on a variety of administrative / operational items and supporting strategic projects as they arise. This is a great role for a fresh college grad or early professional to supercharge their career at a fast-paced environment.

Job Responsibilities

• Support back office functions across the company, such as HR, people operations, accounts payable / receivable, contract management

• Provide support to various teams across the organization, including the Office of the CEO, Finance, Growth, Product, and Engineering

• Manage the office budget, ensuring expenses are tracked and kept within budgetary limits

• Support travel arrangements such as various booking, accommodation, and coordinating logistics for offsite meetings

• Work closely with the Chief of Staff and CEO and Founder to execute strategic projects

• Actively seek out opportunity areas for improvement across the company to spin up continuous improvement projects

Skills and Toolsets You'll Need to Bring

• Curious mindset and general problem solving skills with a strong desire and work ethic to find potential answers within ambiguous situations

• Excellent interpersonal and communication skills with a demonstrated ability to work with all levels and collaborate with partners across the organization.

• Strong business sense with the ability to utilize data to influence company decision making.

• Detail oriented, to the point communicator with a strong work ethic.

• Must thrive in a fast-paced and dynamic company environment.

Relevant Experience

• Bachelor’s Degree or equivalent experience

• 0-2 years of professional working experience, ideally in healthcare

• Proficiency in Microsoft Office Suite and Google equivalents (Word, PPT, Excel)

Nice to Haves

• Experience at a health tech startup or company

• Experience cultivating or working with a hybrid health care model

• Experience at a startup in the 0 to 1 phase

Actual compensation is based on several factors including but not limited to, the primary work location, candidate's skills, qualifications, and experience. The target base salary for this position ranges from $60,000 to $80,000 in addition to a competitive equity and benefits package (as applicable).

Guaranteed is a proud Equal Opportunity Employer. We recruit, train, and compensate our team members based on their qualifications. We want to hear from you regardless of your race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any other applicable legally protected characteristics.

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