Job details

Guest Operations Specialist

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life's latest adventure.

We've grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date - and that's just the beginning. We're now hosting guests in more than 11,000 homes in 30 cities around the world (and growing!), with an aim to hit 50 cities by 2025.

Our vision comes to life through our ways of working. For our 1,100+ member team located across 16 countries, we've created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role's requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.

We are driven by our core values. To our team, Time is our most important resource. Excellence isn't simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.

We're shaping the future of living, and we want you to be part of that journey.

We are looking for a Guest Operations Specialist to join our fast growing Washington D.C. team. The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks and thoughtful as to ensure that the property is continuously in pristine condition for our guests. The role is primarily responsible for assisting our Operations Team in preparing new units, ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise. These issues include but are not limited to handling guest lockouts, emergency relocations, as well as keeping Operations Managers informed of potential repairs and actions being taken.

This position will require some weekend work but will not exceed 40 hours/week.

What you'll focus on:

Work with our team of Operations Managers to ensure our properties are fully-equipped and move-in ready for our guests.
"Be Blueground's "boots on the ground" to help resolve issues impacting our guests such as handling guest concerns, requests, maintenance matters/repairs and technology issues (e.g., supervising handyman/locksmith/plumber, managing deliveries, handling building maintenance/follow-up, resolving WIFI/TV issues, etc.)
Perform unit check-in & check-outs before and after every guest stay to ensure each apartment meets business + guest quality standards
Carry out Blueground homes walkthroughs to ensure all quality assurance criteria are met when it comes to post maintenance/service requests, interiors/furnishing specifications, and overall design and aesthetics
Showcase your knack for custom-centricity by being the main point of contact between our guests and the Customer Experience team
Balance workflow processes with independent on-the-go work most of the time, and desk-based tasks (e.g., email, slack, G-suite) the rest of the time

What we're looking for:

Problem solver, with ability to work in a fast-paced and "get the job done" culture
Enthusiasm to own a part in driving operational excellence
Detail-oriented
Confident user of technology (email, slack, G suite)
Access to a reliable vehicle & driver's license for roles based in certain markets (e.g., SF/Bay Area, Seattle, Los Angeles) with reimbursement for mileage
A positive, driven, upbeat and friendly personality

Your benefits:

Competitive compensation & annual bonus
Blueground Stock Option Plan
Laptop stipend & monthly mobile plan reimbursement
Flexible PTO
Competitive Health insurance (Medical, Dental and Vision), along with complimentary access to wellness perks like Health Advocate, One Medical, Teladoc Virtual Health & mental health therapy through Talkspace
401k retirement plan
Paid maternity/parental leave benefits for new parents
Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!

#LI-Onsite

At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

For more information on Blueground, visit us at www.theblueground.com. To keep up with Blueground news, follow us on LinkedIn, Instagram and Tik Tok!

Blueground Glassdoor Company Review

3.9