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Guest Services Advocate | Team Member - National Harbor image - Rise Careers
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Guest Services Advocate | Team Member - National Harbor

Guest Service Advocate


Guest Service Advocate is our name for part time team members that are the face of the business and exhibit extraordinary knowledge of Ben & Jerry’s chunks and swirls while also providing world-class service to each and every customer.

Guest Service Advocate’s will report directly to a Guest Service Team Leader, Hospitality Expert, Operator Apprentice and General Manager. Their training is specialized around daily in-store and out-of-store operational functions with an additional focus on becoming an expert at scooping, waffling and being a flavor coach.

Accountabilities of Guest Service Advocate:

  • Ensure customer and peer satisfaction with your passion and enthusiasm

  • Takes personal responsibility for making things happen

  • Provide assistance in the daily operations for their shift

  • Lives, breathes and displays the 30 Primo Fundamentals

  • Energetic and positive communication master that is a culture builder

  • Maintains a solution orientation culture rather than a problem orientation culture

  • Ensure that all opening and closing procedures are followed and executed in a timely manner

  • Ensure proper product proportioning through daily scoop practice

  • Participate in store meetings with all other peers and attend other meetings and activities as needed

  • Genuinely engaged with and involved within and around your local community

Compensation and Benefits:

  • Part-Time Hours with availability to work weekends and late nights

  • Competitive Hourly Rate + Tips

  • 1 free large item after each shift worked

  • Complimentary small Birthday Cake during your Birthday Month

  • Personal and professional development toward Customer Service Team Leader and beyond
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CEO of Ben & Jerry's
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Matthew McCarthy
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3 jobs
TEAM SIZE
DATE POSTED
August 4, 2023

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