Guest Services Agent (Overnight)

The Overnight Guest Services Agent is responsible for delivering hospitality to registering hotel guests and residential tenants by managing reservations and providing information about rooms, rates, and amenities. The overnight guest service agent is responsible for turning the day, completing reports, and setting the day up for success while on the overnight shift. This position will be responsible for overnight shift, from 10 PM to 6:30AM.

Perks & Benefits:

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA and HMO have you covered. In addition we offer:

• 3 weeks PTO
• Annual education allowance of up to $1,000
• Referral program
• Commuter Support
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

What Will You Do?

• Handles all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Be sufficient in all programs required to manage residential desk needs.
• Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
• Responds to all requests in an accurate and timely manner making recommendations based on property knowledge and community policies.
• Ensures an efficient reception experience for guests and residents, including logging maintenance requests, elevator reservations, and general inquiries.
• Communicates with Property Manager any relevant feedback from residents and/or other departments.
• Handles telephone and email communications with prompt courtesy.
• Communicates effectively with property management and hotel team.
• Coordinate arrival of vendors, guests, deliveries, and prospects and assist with directing them to appropriate departments and locations on-site and in the parking garage.
• Monitors amenities and ensures readiness for events and assists residents with making private reservations.
• Strong written and verbal communication skills for team and guest interactions.
• Ability to multitask in a fast-paced high-volume environment.
• Processes packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Coordinates the storage room by storing and retrieving packages.
• Communicates closely with all departments and teams to ensure that resident needs are prioritized to provide the best experience possible.
• Performs other duties as required.

What You Bring.

• High School Degree or equivalent
• Front Office/Concierge experience in hotel, residential or customer focused industry
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required
• Must have excellent customer service and interpersonal skills
• Excellent oral and written communication skills
• Ability to work well within a team

• Ability to work in a very high paced work environment and excellent interpersonal skills
• Must be professional, team-oriented, and possess good work ethics
• Excellent organizational and time management skills
• Attention to detail and ability to work on multiple projects simultaneously
• Ability to be flexible, positive, outgoing, personable, and able to relate well with diverse populations and age group

About the Company:

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.