GUEST SERVICES AGENT (TEMPORARY)

Duties & Functions

• To welcome and register all arriving guests, making sure that all pertinent information is obtained
• Efficiently conduct check in and check out procedures
• Communication with other departments and ensure that guest's expectations are met. All maintenance issues properly logged and followed up on
• Respond to all guests’ requests or in a proper manner and ensure appropriate action is taken • Meet requests regarding guest billing
• Handle cash transactions in accordance with the property’s cash handling policy
• Maintains current knowledge of hotel culture, amenities, and services, events in the area, points of interest, and services in the area
• Answer the telephone in a professional manner and assist guests with any questions, directions, etc.
• Manage and resolve all guest complaints and compliments in a professional and courteous manner
• At least one year of experience as a Front Desk Agent
• Have excellent personal presentation and interpersonal skills
• Display a positive and cheerful demeanor along with a caring personality
• Good problem solving ability
• Fluency in reading, writing and spoken English.