Guest Services Agent - Seasonal - Alcatraz Cruises

Do you share Alcatraz Cruises' passion for providing amazing experiences? If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at Hornblower, why work when you can cruise?

To sell tickets to Alcatraz Island. To assist with scanning tickets, loading and off-loading of vessels. To trouble shoot any guest ticketing issues. To provide excellent customer service

Essential Duties & Responsibilities:

• Greet guests upon checking in at the ticket booth.
• Assists guests with purchasing tickets or locating and printing tickets for those who are unable to provide a QR Code or Confirmation of their booking.
• Execution of responsible cash handling and proper point of sale processes is required when assigned to point of sale and ticketing systems for processing transactions
• Dropping cash banks responsibly as required when working with cash banks, point of sale
• Processes rescheduling or refunding tickets for guests, as needed, with management approval.
• Upsells card products.
• Scans tickets prior to entering queue.
• Assists with loading and off-loading of guests.
• Answers questions concerning fares, routes, schedules, and reservations.
• Answers questions regarding Alcatraz Island and other local attractions.
• Follows all National Park Service directives, and Alcatraz Island policies.
• Performs other duties as assigned.

Minimum Qualifications:

• 2 years customer service experience
• Excellent verbal and written communication skills, including conflict resolution skills
• Knowledge of another language in addition to English is preferred
• Knowledge of Microsoft Office programs required
• Must possess a TWIC Card (Transportation Workers Identification Card)

Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.

Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.

Pursuant to the San Francisco Fair Chance Ordinance and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Type: Full-time

Pay: From $22.50 per hour

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Ability to commute/relocate:

• San Francisco, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person