Job details

Customer Service Specialist | GumGum | $23 – $30 | Remote (United States)

Job description

We are currently seeking a ful-time / part-time customer service representative to play a crucial role in supporting excellent customer service, customer retention, and acquiring new customers. As a customer service representative, you will be the main point of contact for our customers, handling various inbound and outbound calls including new sales, and service-related calls, and performing administrative functions. Your primary goal will be to ensure the highest level of customer service, quality, efficiency, and accuracy in all aspects of your work.

Responsibilities:

• Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities

• Maintain an in-depth knowledge of products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service

• Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers

• Provide high levels of customer account management by properly setting up and maintaining account information and data

• Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities

• Handle administrative, data entry, reporting, and reconciliation around asset and inventory controls and purchasing

Requirements:

• Solid computer skills including Microsoft Office, data entry, and the ability to run and analyze reports

• Ability to multi-task and prioritize assignments in a team environment

• Excellent verbal and written communication skills

• High school diploma or equivalent

• Bilingual is preferred but not required

Benefits:

• Flexibility