Job details

Client Relations Manager

Gusto is seeking a fearless customer advocate to join our Client Relations team, focusing on empowering teams and enhancing customer service experiences.

Skills

Leadership experience
Escalations management
Project management
Root cause analysis
Data reporting

Responsibilities

Foster a culture of engagement for customer-driven results.
Empower a team of Client Relations specialists and program managers.
Lead change management to improve customer experience.
Define program objectives and success criteria.
Solicit and analyze customer feedback for continuous improvement.

Education

Bachelor's degree preferred

Benefits

Health insurance
Retirement plans
Flexible work arrangements

To read the complete job description, please click on the ‘Apply’ button

By Gusto, Inc.

Gusto was founded in 2011. This company provides payroll processing and employee benefits services. Their headquarters are located in San Francisco, California.

82 jobs

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Information Technology

TEAM SIZE