Job details

Client Software Support Analyst - Symmetry

Gusto is a modern people platform aimed at helping small businesses manage their teams effectively. They are seeking a client-focused Software Support Analyst to enhance the customer experience.

Skills

Proficient in C, JAVA, .NET, JSON, and XML.
Experience with CRM/Ticket Management Software.
Strong analytical and problem-solving skills.

Responsibilities

Provide software technical support to external users.
Utilize a ticket management system for tracking client issues.
Read software log files to determine issue sources.
Respond to and resolve support tickets promptly.
Assist in client training program development.

Education

College or university program certificate or equivalent experience.

Benefits

Collaborative and inclusive work environment.
Comprehensive health insurance.
401(k) retirement plans.

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By Gusto, Inc.

Gusto was founded in 2011. This company provides payroll processing and employee benefits services. Their headquarters are located in San Francisco, California.

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Information Technology

TEAM SIZE