Job details

Junior Onboarding Associate

Gusto is a modern, online people platform that assists small businesses in managing their teams. They're looking for a Junior Onboarding Associate to help customers with onboarding processes, focusing on customer success and support.

Skills

Excellent communication skills
Customer service experience
Ability to work in a high-volume environment
Empathy towards customers
Adaptability to change

Responsibilities

Answer live chats and engage in email communication with customers
Support customers through the onboarding process
Identify and execute upsell/cross-sell opportunities
Develop customer empathy and product expertise
Advise on onboarding solutions for small businesses

Benefits

Collaborative and inclusive workplace
Growth opportunities within customer service
Competitive salary and hourly pay
Work-life balance with flexible work arrangements

To read the complete job description, please click on the ‘Apply’ button

By Gusto, Inc.

Gusto was founded in 2011. This company provides payroll processing and employee benefits services. Their headquarters are located in San Francisco, California.

39 jobs

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Information Technology

TEAM SIZE