Job details

Payroll Care Team Leader

Gusto is a modern, online people platform that empowers small businesses with payroll, health insurance, and team management tools. They seek a dynamic Payroll Care Team Leader to enhance their customer-centric customer support.

Skills

Team leadership
Call center metrics expertise
Creative problem-solving
Data analysis
Process improvement

Responsibilities

Lead a Payroll and Taxes team
Create an environment of continuous development
Monitor and improve customer experience
Coach individuals to exceed performance goals
Manage an omnichannel environment for customer interaction

Education

Bachelor's degree preferred

Benefits

Collaborative workplace
Inclusive culture
Comprehensive health benefits

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By Gusto, Inc.

Gusto was founded in 2011. This company provides payroll processing and employee benefits services. Their headquarters are located in San Francisco, California.

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Information Technology

TEAM SIZE