Implementation Engineer - Microsoft ADF

An Implementation Engineer at Harbor is responsible for installing and implementing legal technology solutions that enhance client efficiency. They lead complex projects, manage client expectations, and ensure successful deployment of software products and services.

To qualify for the Implementation Engineer role at Harbor, candidates should have a four-year degree in a relevant field or equivalent experience, along with 2-5 years in a customer-facing software implementation role, preferably within a legal services environment.

Key skills for an Implementation Engineer at Harbor include advanced knowledge of Microsoft SQL, expertise in integration systems like XML and REST APIs, and strong capabilities in problem-solving, communication, and customer focus.

Yes! The Implementation Engineer position at Harbor is fully remote, allowing qualified candidates to work from anywhere within the US, UK, Australia, or Canada.

In this role, you'll work on projects that involve the installation and implementation of legal technology solutions, client integration strategies, and system migrations, all designed to improve functionality and efficiency for our clients.

Harbor encourages ongoing professional development by providing opportunities for education, networking, and staying updated with the latest industry practices, all of which are essential for career progression in the Implementation Engineer role.

As an Implementation Engineer, you'll work with various technologies including Microsoft ADF, SQL Server, and cloud-based reporting solutions, specializing in integrations with systems relevant to legal services.

Highlight specific projects where you utilized Microsoft ADF, discussing your role in data migration, the types of integrations you performed, and how you leveraged ADF features to meet client needs.

Discuss strategies like setting clear expectations, maintaining open communication, and engaging clients throughout the process to understand their needs and deliver solutions that exceed their expectations.

Explain deployment methodologies you are familiar with, emphasizing your ability to adapt these practices to different project requirements and ensure a smooth transition for clients.

Provide an example of a specific challenge you faced, the analytical approach you took to resolve the issue, and the successful outcome that resulted from your efforts.

Share details of your expertise with SQL queries and database normalization, and how these skills play a role in successfully implementing legal systems for clients.

Discuss your approach to understanding client requirements, planning integration strategies, and the specific technologies you use to ensure seamless connectivity among different systems.

Explain methods such as attending workshops, participating in webinars, and reading industry publications to stay informed about the latest trends and technologies relevant to implementation engineering.

Share your strategies for effective time management, how you prioritize client requests, and your methods for ensuring that all tasks are completed within project timelines.

Discuss the collaborative aspect of the role, emphasizing communication, leadership, and how an Implementation Engineer acts as a bridge between technical and client-facing teams.

Provide clear examples of training methods you've employed, including how you assessed user needs, created training materials, and ensured that users felt confident using new software systems.