Hardware Support Specialist

• Gains familiarity with Product Support concepts, practices and methodologies.
• With guidance, performs standard Product Support duties, including:
  • Working with senior team members to understand customer identified product issues and problems,
  • Troubleshooting problems (e.g., with customer configuration, company software or other integration points),
  • Assisting with customer and/or technician training and supporting material development,
  • Identifying / resolving issues that prevent customers from getting full value from the company’s products,
  • Ensuring proper follow-up with customers and internal service providers.
• Learns and complies with the company’s Product Support and related case management policies and procedures.
• Assists with special projects as assigned Provides knowledge to product- and solution support specialists of PS and Service globally (e.g. service bulletins, Train-the-Trainer input).

• BA/BS degree and 0-2 years’ relevant experience OR equivalent combination of education and experience.
• Ability to travel up to 10% of the time
• Ability to report to N. Canton Ohio office, as needed.

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