Managing Director, Core Operations

Harlem Children’s Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks an enthusiastic, dedicated, and mission-aligned Managing Director to lead our Operations team!

The Managing Director will bring a passion for the mission of Harlem Children’s Zone: break the cycle of intergenerational poverty with comprehensive, on-the-ground programming that builds up opportunities for children and families to thrive in school, work, and life.

We are seeking a Managing Director of Operations to provide senior leadership and oversee our Facilities, Food Services, and Safety departments (Core Operations) that support our departments, programs, and schools, spanning 20+ physical locations throughout Central Harlem. The Managing Director of Operations will directly lead three department Directors and work closely with senior leaders across the organization to ensure Core Operations are run efficiently and services provided meet the needs of all our locations, students, families, and staff.

•     Facilities: Ensures our 20+ physical locations remain compliant, structurally sound, clean, and welcoming; foster good partnership engagements with external building entities and their teams.

•     Food Services: Operates three full-service kitchens in our K-12 HCZ Promise Academy Charter Schools providing one million healthy meals for scholars and staff across the organization annually.

•     Safety: Ensures our 20+ physical locations remain safe spaces, support various safety initiatives, and fosters ongoing partnerships with local precincts.

The ideal candidate will have significant experience managing multi-site operations within a complex organization, be a strong coach, manager; and people leader; and possess technical expertise in the areas of project and risk management. The Managing Director of Operations will report to the Chief Administrative Officer and serve as a key member of HCZ's senior leadership team.

•     Bachelor's degree in facilities management, engineering, business administration, or related discipline; Masters degree preferred

•     Must have multiple years of experience in senior-level operations role within a multi-site complex organization management

•     Deep knowledge of building infrastructure systems and local, state, and federal (e.g., NYC Department of Buildings, NYC Department of Health, Occupational Safety and Health Administration (OSHA) compliance and regulatory standards

•     In depth knowledge of Building Management Systems (BMS)

Who you are

•     Excellent project management skills with an aptitude for proactively identifying risks

•     Demonstrated financial acumen and strong budget management skills

•     Strong people leadership skills and the ability to collaborate with various stakeholders

•     Excellent communication and organization skills and effective prioritization and time management skills

•     Must be available to work in person/on-site 5 days a week, and some weekends as needed

What you'll do

Core Operations

•     Oversee Core Operations departmental budgets totaling $9M annually and develop a 3-5-year capital expenditure plan in partnership with Finance

•     Maintain working knowledge of building infrastructure systems (e.g., mechanical, electrical, plumbing, ventilation, security, communication), best practice policies, procedures, and operations

•     Manage professional services contracts and oversee the scheduling and execution of all periodic facility inspections including, but not limited to, kitchen systems, fire alarms, fire extinguishers, sprinkler systems, mechanical systems, boilers, elevators, security alarms, and sanitation systems

•     Identify and manage vendors and contractors for major capital expenditure projects (e.g., upgrades to the building infrastructure systems, environmental health projects, building security systems, and fire alarm systems)

•     Oversee and refine all Core Operations policies and procedures including, but not limited to, custodial maintenance protocols, safety protocols, incident reporting and response, cooking and food serving requirements, and all related and required and relevant training

•     Develop and maintain robust and comprehensive inventory tracking and management systems to ensure Core Operations has and maintains adequate equipment, products, supplies, and materials to provide effective and high quality services

•     Meet and communicate regularly with organizational leaders and other key stakeholders to understand and support their Core Operations needs

Talent Management

•     Lead, manage, and develop the Core Operations Directors and a collective team of 200+ full- and part-time operations staff

•     In partnership with Human Resources, ensure hiring, onboarding, and performance management processes are executed efficiently and equitably

•     Regularly assess staffing needs (i.e., department headcount and schedules) to identify any operational gaps and develop contingency plans as needed

•     Establish a strong, positive team culture and performance-driven mindset rooted in our organizational mission.

Project and Risk Management

•     Serve as internal project manager for our portfolio of buildings to help extend the useful life of building systems, equipment, and infrastructure

•     Respond quickly to Safety incidents and follow up with all stakeholders

•     Periodically inspect structural integrity of buildings, building systems, and grounds to proactively identify and address any compliance or safety issues

•     Conduct cost analyses and regular risk assessments across the Core Operations portfolio for greater operational efficiencies

Schedule

• Monday – Friday
• Weekends are possibly required. Must be flexible.

As a member of the Harlem Children's Zone team, you will join a supportive and inclusive community dedicated to helping children, families — and our staff — thrive. We offer highly competitive salaries, a comprehensive benefits package, and opportunities for growth.

Our exceptional full-time benefits include: 

• Highly competitive base salaries
• Paid time off 
• Year-end bonus
• Career advancement
• No-cost health insurance
• Life Insurance
• Short-and long-term disability
• Additional voluntary benefits
• Wellness discounts
• Commuter benefits
• Financial wellness perks
• Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.)

The salary range for this position is $150,000 - $165,000 per year. To be considered, interested applicants should apply directly through the posting. No telephone inquiries or recruiters, please. Replies will only be sent to qualified applicants. Harlem Children's Zone is an Equal Opportunity Employer.