VP Operations - North America

The VP Operations at i2 plays a critical role in leading the North American Operations team, overseeing the Account Management and Renewals teams to drive revenue retention and growth. Key responsibilities include ensuring contract renewals, maximizing account growth, managing the Professional Services function, and developing operational strategies that align with broader business goals. This role also involves analyzing key performance metrics and collaborating cross-functionally to enhance overall performance.

To qualify for the VP Operations position at i2, candidates should possess over 10 years of experience in an operational leadership role, especially in software, enterprise services, or subscription-based businesses. A strong background in driving revenue retention, managing customer accounts, and leading professional services teams is essential. Furthermore, exceptional analytical skills, commercial acumen, and the ability to communicate effectively within an organization are crucial to success in this role.

The VP Operations at i2 significantly contributes to customer success by leading strategic initiatives that enhance customer satisfaction and retention rates. By implementing efficient project delivery processes, optimizing account management, and ensuring timely contract renewals, the VP ensures that customers derive maximum value from i2's services. The role also emphasizes a culture of accountability and innovation, fostering an environment where customer success is prioritized.

Candidates for the VP Operations role at i2 should have experience with CRM tools like Salesforce and financial reporting systems such as Great Plains. Highly numerate individuals with essential analytical skills will thrive in this position. Moreover, to effectively manage and influence across levels in the organization, strong interpersonal and communication skills are vital.

i2 provides a strategic leadership role with a direct impact on company performance, which is an incredible opportunity for professional growth. Alongside a competitive salary and benefits package, the company fosters a dynamic and supportive team culture, allowing leaders to shape the future of North American operations within a globally diverse community.

When asked about your leadership style as a VP Operations, emphasize your approach to fostering accountability, creating a culture of collaboration, and focusing on results. Discuss specific strategies you've employed to mentor and manage teams effectively and how you align team goals with company objectives.

In response to an inquiry about ensuring effective account management, talk about your experience in implementing structured processes for contract renewals, tracking key metrics like churn rates, and leading teams in customer engagement strategies. Highlight any tools or methodologies you've utilized to streamline these processes.

When discussing strategies for improving operational efficiency, share examples of previous initiatives you've led to optimize resource allocation and processes. Discuss the importance of continuous improvement and how you incorporate data analytics to drive decision-making.

For this question, describe a specific challenging leadership scenario you've faced, how you handled it, and the outcomes of your actions. Focus on your problem-solving skills and the strategies you used to engage your team and navigate the challenges proficiently.

When answering about tracking operational metrics, provide details on the types of metrics you typically monitor, the tools you use for analysis, and how you report these findings to senior management. Highlight your experience in data-driven decision-making and the impact it has on business objectives.

In responding to how you foster accountability, discuss initiatives you've taken to establish clear objectives and metrics for performance. Explain how you provide constructive feedback and support team members in reaching their goals while maintaining transparency in communication.

Answer this question by explaining your approach to identifying the strengths and development opportunities within your team. Share examples of how you provide support, training, and succession planning to nurture the potential in your team members.

Emphasize the importance of data in your leadership role, discussing how you utilize data analytics to inform strategy and operational decisions. Provide examples of instances where data-driven insights led to significant improvements in customer retention or operational efficiency.

For this question, discuss your experience working with various departments to achieve shared goals. Highlight specific examples where cross-functional collaboration led to improved customer outcomes or operational success, showcasing your ability to communicate effectively across teams.

Discuss what aspects of being a VP Operations you find most fulfilling, such as the ability to impact company growth, lead talented teams, or innovate operational strategies. Your answer should reflect your passion for leadership and commitment to driving excellence.