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Business Analyst-32198

Position Objective

The Harvard Companies provide important building services to thousands of clients across the business community. Harvard Maintenance and Harvard Protection Services are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States.  We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit.  Our success over the last fifty years stems from Harvard's Inverted Pyramid®, which recognizes that our front-line employees are the most important people in our organization.   The Inverted Pyramid® ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles.  People are also at the center of our Core Values.  Our People First core value clearly states that “we are a family organization that promotes respect and embraces diversity”. 

 

Position Objective:

Our pursuit of continuous improvement and Operational Excellence is supported by our corporate structure. As a member of the Project Management Office (PMO), the Business Analyst will play a dual role in supporting traditional business process analysis and advancing AI-driven initiatives. This individual will be responsible for researching, analyzing, and supporting the implementation of AI use cases aligned with strategic business goals.  The Business Analyst will consult with stakeholders to gather requirements, map business processes, identify improvement opportunities, and ensure that project outcomes deliver tangible business value. Additionally, this role will lead the discovery and evaluation of AI solutions, document research findings, and collaborate with cross-functional teams to successfully implement AI technologies across departments.

Essential Duties and Responsibilities

  • Facilitate discovery sessions to elicit and document business requirements, develop detailed process maps, and identify value-adding initiatives
  • Conduct market and academic research to identify trends, tools, models, and use cases for applying AI in business operations
  • Evaluate the feasibility and ROI of proposed AI solutions and draft business cases for executive approval
  • Collaborate with Data Science, IT, and business teams to translate AI research findings into implementable solutions
  • Drive the definition of requirements, assumptions, constraints, risks, and dependencies for both traditional and AI-based strategic initiatives
  • Document functional and non-functional requirements for AI and automation projects
  • Support pilot testing and implementation of AI solutions, including model validation, business rule integration, and end-user feedback gathering
  • Develop reports, documentation, and presentations to communicate progress and outcomes to stakeholders
  • Apply technical knowledge and tools to help develop and optimize PMO and AI-related processes
  • Maintain professional knowledge by researching emerging AI technologies, attending industry conferences, and participating in relevant professional societies

Knowledge and Skill Requirements

  • Bachelor’s degree in business, computer science, data science, engineering, or a related field required
  • Minimum 3–5 years of experience in Business Analysis, with at least 1–2 years supporting or researching AI/ML technologies or digital transformation initiatives
  • Foundational knowledge of AI concepts (e.g., NLP, ML, RPA, predictive analytics) and ability to translate technical ideas to non-technical stakeholders
  • Experience conducting feasibility studies and vendor evaluations for AI solutions
  • Strong experience in requirements elicitation, process mapping, and workflow analysis
  • Proficiency with tools such as Microsoft Visio, Lucidchart, Confluence, JIRA, ChatGPT, Copilot, or similar
  • Strong analytical, documentation, and communication skills
  • Demonstrated ability to work cross-functionally and build consensus across technical and non-technical teams
  • Bilingual in English and Spanish preferred; ability to communicate effectively with a diverse population is a plus.

Compensation

Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.

 

An Equal Opportunity Employer --- M/F/D/V

 

#HSS

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What You Should Know About Business Analyst-32198, Harvard Shared Services, LLC

As a Business Analyst at Harvard Companies in sunny Miami, you'll take on an exciting role that blends traditional business process analysis with cutting-edge AI initiatives. At Harvard, we pride ourselves on being a leader in providing top-notch janitorial and security services, and our commitment to innovation is what sets us apart. We'll empower you to research, analyze, and support the implementation of AI use cases that align with our strategic business goals. Your duties will include facilitating discovery sessions to gather requirements from stakeholders, mapping business processes, and spotting improvement opportunities that will drive our mission of Operational Excellence. With a knack for evaluating the feasibility of AI solutions, you will draft compelling business cases for executive approval while working closely with Data Science and IT teams. You'll also lead the way in documenting functional and non-functional requirements, support pilot tests of AI solutions, and present your findings to stakeholders. If you have a solid background in business analysis, a passion for AI technologies, and enjoy collaborating across departments, then this position is perfect for you. Plus, at Harvard, we believe in our people first, fostering a culture where every employee feels valued and empowered to succeed. Join us and be part of our dynamic team committed to driving impactful change through innovative AI solutions!

Frequently Asked Questions (FAQs) for Business Analyst-32198 Role at Harvard Shared Services, LLC
What are the core responsibilities of a Business Analyst at Harvard Companies?

The Business Analyst at Harvard Companies is tasked with a number of vital responsibilities. Primarily, you will facilitate sessions to gather business requirements, conduct research on AI applications, and evaluate AI solutions to ensure they align with strategic goals. Additionally, the role involves collaborating with cross-functional teams to translate findings into actionable initiatives, documenting requirements, supporting pilot tests of AI solutions, and communicating progress through presentations.

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What qualifications are needed for the Business Analyst position at Harvard Companies?

To be considered for the Business Analyst role at Harvard Companies, you should have a Bachelor’s degree in business, computer science, data science, engineering, or a related field. Additionally, a minimum of 3-5 years of experience in business analysis, along with at least 1-2 years supporting AI/ML technologies, is required. Applicants should also have foundational knowledge of AI concepts and familiarity with tools like JIRA and Microsoft Visio.

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How does the Business Analyst role at Harvard Companies support AI initiatives?

The Business Analyst plays a crucial role in advancing AI initiatives at Harvard Companies by conducting market research on AI trends, evaluating use cases for implementation, and drafting business cases to gain executive approval. This position is centered around driving impactful AI solutions across various departments, ultimately enhancing operational efficiency and value creation.

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What is the culture like at Harvard Companies for Business Analysts?

At Harvard Companies, the culture is deeply rooted in our People First core value, which emphasizes respect and diversity. Business Analysts enjoy a collaborative environment where their contributions are recognized and appreciated. The organizational structure promotes open communication and empowers you to take initiative, ensuring that your insights and efforts lead to meaningful change within the company.

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What tools and skills are essential for a Business Analyst at Harvard Companies?

Essential tools for a Business Analyst at Harvard Companies include Microsoft Visio, Lucidchart, and JIRA. Key skills include strong analytical abilities, proficiency in requirements elicitation, workflow analysis, and the capability to communicate technical concepts to non-technical stakeholders. Additionally, being bilingual in English and Spanish can be a valuable asset in this role.

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Common Interview Questions for Business Analyst-32198
Can you describe your experience with business process analysis as a Business Analyst?

In answering this question, discuss specific projects where you facilitated requirements gathering sessions, developed detailed process maps, and identified areas for improvement. Highlight the methods you used to analyze data and how your insights led to operational enhancements.

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What strategies do you use for evaluating AI solutions?

Outline your approach to evaluating AI solutions, such as conducting feasibility studies, assessing ROI, and comparing different vendors. Be prepared to provide examples of how you've previously gathered data to support decision-making in your analysis.

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How do you manage communication with technical and non-technical stakeholders?

Provide examples of how you tailor your communication style to fit your audience, ensuring that technical details are conveyed clearly to non-technical stakeholders. Highlight your experience in facilitating workshops and meetings that engage diverse participants.

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Describe a situation where you had to lead the discovery sessions for a project.

Share a specific instance where you facilitated a discovery session, detailing how you prepared for it, the stakeholders you involved, and the outcomes achieved. Focus on your ability to gather input and maintain engagement throughout the process.

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What experience do you have with tools like JIRA and Confluence?

Discuss your proficiency with tools such as JIRA and Confluence, emphasizing how you have used them to manage projects, document requirements, and collaborate with teams. Provide examples of how these tools improved your workflow and contributed to project success.

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How do you keep up with emerging AI technologies?

Explain the methods you utilize to stay informed about AI trends, such as attending industry conferences, participating in webinars, and following relevant publications. Share your motivation for continuous learning in the evolving landscape of AI applications.

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Can you give an example of a challenge you've faced in your role as a Business Analyst?

Reflect on a specific challenge, describing the context, how you approached the problem, the solutions you implemented, and the ultimate results. Focus on what you learned from the experience and how it improved your skills.

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What techniques do you use for process mapping?

Discuss the various techniques you employ for process mapping, such as flowcharts, swimlane diagrams, or value stream mapping. Offer examples of how these techniques facilitated understanding and improvement of business processes.

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How do you prioritize requirements when multiple projects are ongoing?

Outline your methods for prioritizing requirements, perhaps using criteria such as business value, stakeholder needs, and resource availability. Provide an example of a scenario where you effectively managed competing priorities.

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What role do you see AI playing in the future of business analysis?

Share your insights on how AI can enhance business analysis efforts, from automating manual tasks to improving data analysis capabilities. Offer your perspective on the potential for AI to transform decision-making processes in organizations.

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DATE POSTED
April 17, 2025

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