User Experience Researcher/Designer (65678BR)

Job Summary • * This is a two-year term position ... Although this position will remain posted until filled, applicants are strongly encouraged to apply by end of day on May 24, 2024. Harvard Library is beginning significant work related to the Reimagining Discovery Project to revolutionize how researchers, students, and the global community access and explore Harvard’s extensive collections. Through this work we want to make all kinds of information easily discoverable and accessible. We intend to center our users in the design of this new unified search. Reporting to the Head of UX & Digital Accessibility, the UX Researcher/Designer will play a significant role in this project. Building on existing research, the person in this role will engage with users to confirm their needs, preferences, and behaviors for a unified search system. They will conduct user research with multiple audience segments and synthesize findings into recommendations for the product team. Additionally, the person in this role will create wireframes and prototypes as research artifacts that will inform the product development. For consideration, please include UX research/design portfolio with at least three project examples with application. Cover letters are strongly encouraged. Position Description • Lead and coordinate research efforts for the unified search system. • Select appropriate research methodologies depending on the research need. These may include, but aren’t limited to: user interviews, surveys, or prototype testing. • Partner with staff stakeholders to refine research questions, gather study participants, and report findings. • Recruit and schedule the right participants for research studies, depending on the research need. • Analyze and synthesize findings from research and produce high-quality artifacts, such as personas, journey maps, and wireframes, that can be reused by a variety of stakeholders. • Transform findings into actionable insights and recommendations that staff can use to inform the product development for unified search. • Present findings from studies both at in-person presentations and written summaries. Basic Qualifications • Bachelor’s Degree in Psychology, HCI, Computer Science, Library & Information Science, or a related field. • Minimum of 2 years of experience in UX, design, human factors, customer experience, or a related field. • Excellent communication and presentation skills. • Experience using software for online collaboration (i.e. Miro), prototyping software (i.e. Figma), surveys (i.e. Qualtrics), and UX tools (i.e. Dovetail). • The ability to work independently and collaborate with a team. Additional Qualifications And Skills • Demonstrated commitment to equity, diversity, inclusion, belonging, and antiracism. • Experience designing for library environments, museums, and/or higher education preferred. • Experience serving as the UX expert on a digital product team. • Experience with project management software such as Jira or Trello. Physical Requirements There are no notable physical demands associated with this position. Working Conditions • The work of this position can be performed fully offsite, with expectations for onsite visits as needed based on team and business needs. Work must be performed through an approved remote work arrangement compliant with Harvard Library and Harvard University policies. All remote work must be performed within a state in which Harvard is registered to do business (CA, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT and WA). Additional Information • For consideration, please include UX research/design portfolio with at least three project examples with application. • Cover letters are strongly encouraged. Benefits We invite you to visit Harvard's Total Rewards website ( https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include: • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers. • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date. • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more. • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service. • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools. • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions. • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning. • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more. • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston. Job Function Library Department Office Location USA - MA - Cambridge Job Code 386057 Library Professional Work Format Remote Sub-Unit Salary Grade 057 Department User Exchange and Discovery Services Annual Salary Range 74,200 to 126,200 Union 00 - Non Union, Exempt or Temporary Time Status Full-time Pre-Employment Screening Criminal, Education, Identity Commitment to Equity, Diversity, Inclusion, and Belonging Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values. EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law. LinkedIn Recruiter Tag (for internal use only