Manager, Client Services

At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!We are seeking a customer oriented Client Engineering and Operations Manager to help provide leadership to a diverse team of administrators who support customer facing technologies and related infrastructures (Windows, macOS, O365 stack, A/V conferencing, and Linux)!We are looking for someone who can maintained a culture of empowerment and delivery by implementing efficiency plans, communicate and coordinate with multiple business partners, and work closely with product groups for the achievement of focused improvements.What You'll Do:• Drive strategic vision with Client Engineering tooling to maintain alignment with Wizard’s long-range growth plans• Drive continuous delivery and improvement across roadmap planning, work intake, agile methodologies, and Change Management, as it specifically relates to Client Services• Partner with the Creative, internal Studio and IT Engineering teams to continue to strengthen the relationship between teams. Work to improve communication, knowledge sharing, scope of work and ownership between the teams• Work with key partners to drive improvements to imaging, information management, onboarding and offboarding, and maintenance workflows, as well as sprint planning and priorities for the C. E. and Operations team• Use 3rd party and internal tools to provide automated solutions to tackle fleet-wide issues• Drive a culture of “security first” to protect WizardsWhat You'll Bring:• Demonstrated ability in a leadership role with a focus on Client Engineering• 3+ years’ experience supporting macOS and Windows systems in an enterprise network• Ability to build effective cross-group working relationships and work cross-functionally with people at all levels of the organization• Broad knowledge of technology needs for game software development• Expert knowledge of configuration and asset management• Outstanding customer relationship skills• Experience collaborating with creative teams• Deep appreciation for developer efficiency• Passionate about making data driven decisions• Ability to champion a multidimensional and reciprocal team environment• Strong time management and organizational skills• Superb attention to detail and decision-making skillsCompensation Range (USD)Starting: $131,568Ending: $177,035In compliance with local law, we are disclosing the compensation range for this role. The range listed is just one component of Wizards of the Coast’s total compensation package for employees. Employees may also be eligible for annual and long-term incentives. In addition, Wizards of the Coast provides a variety of benefits to employees. Here’s a look at what your benefits package may include: Medical, Dental & Vision Insurance, Paid Vacation Time & Holidays, Generous 401(k) match, Paid Parental Leave, Volunteer Program, Employee Giving & Matching Gifts Programs, Tuition Reimbursement, Product Discounts, and more.We are an Equal Opportunity / Affirmative Action EmployerThe above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of the position.Wizards is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and need to request an accommodation, please let your recruiter or coordinator know.#Wizards