Job details
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Customer Experience Team Lead, Owned & Operated Brands
Havenly Brands is seeking a Customer Experience Team Lead to oversee their customer support operations. This role focuses on ensuring customer satisfaction through a well-managed team and efficient processes.
Skills
- Team management
- Customer service
- Performance metrics
- CRM proficiency
- Process creation
Responsibilities
- Manage the customer experience order support team to meet performance objectives
- Handle escalated client situations
- Monitor and motivate daily team productivity
- Support hiring and onboarding processes for new team members
- Identify opportunities for process improvements
Benefits
- Competitive compensation
- Generous PTO
- Health benefits
- 401K
- Paid Parental leave
To read the complete job description, please click on the ‘Apply’ button
Havenly Glassdoor Company Review
Lee Mayer
3.5
Havenly DE&I Review
3.9
CEO of Havenly
Approve of CEO
By
Havenly
Havenly, Inc. is a funded and fast growing consumer services startup, located in the heart of Denver. We are revolutionizing the home design market by providing a delightful design experience for everyone who is considering making a change.
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CULTURE VALUES
Feedback Forward
Growth & Learning
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Startup Mindset
BENEFITS & PERKS
Dental Insurance
Disability Insurance
Health Savings Account (HSA)
Vision Insurance
Family Medical Leave
Paid Holidays
Sabbatical
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$55,000/yr - $55,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
November 17, 2024
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