Operations Manager, In-Person Design

The Operations Manager, In-Person Design at Havenly Brands plays a vital role overseeing the daily operations of our in-person design service. This includes analyzing performance data, optimizing processes, collaborating with other teams, and ensuring that both customer satisfaction and operational efficiency are prioritized. You'll regularly engage with the service to identify areas for improvement and implement changes that enhance the overall experience.

To be successful as the Operations Manager, In-Person Design at Havenly, candidates should have a bachelor's degree in a business-related field and at least 2+ years of corporate-level operations or consulting experience. Strong analytical skills, exceptional communication abilities, and proficiency in advanced Excel and data visualization tools are also highly valued.

At Havenly, the Operations Manager, In-Person Design significantly contributes to growth by driving key performance indicators (KPIs) and implementing strategic initiatives that enhance service efficiency. Through data analysis and identifying market opportunities, you'll guide the evolution of our in-person design offerings, leading to improved customer experiences and increased business success.

While a background in interior design is not a requirement for the Operations Manager, In-Person Design position at Havenly, it can be beneficial. What truly matters is a candidate’s ability to analyze data, improve processes, and focus on customer satisfaction. Your analytical mindset and passion for optimizing operations will be the keys to your success, regardless of your past experience in design.

The Operations Manager, In-Person Design at Havenly Brands has a targeted compensation range of $70-90k+ per year, dependent upon experience. In addition to competitive pay, we offer a robust total rewards package that includes generous PTO, health benefits, furniture discounts, and more!

In answering this question, highlight your analytical skills by discussing specific tools and methodologies you use to extract and interpret data. Provide examples of how your insights led to valuable recommendations that had a positive impact on operations in your previous roles.

When answering this, use the STAR method to outline the Situation, Task, Action, and Result. Detail the improvement process, how you engaged stakeholders, and the outcomes that demonstrated its effectiveness, particularly in a customer-focused setting.

Discuss your strategies for prioritization, such as using project management tools or frameworks, assessing project impact, and stakeholder urgency. Sharing a specific example of how you successfully managed competing priorities denotes your organizational skills.

Identify potential strategies relevant to Havenly’s context, such as streamlining workflows, gathering customer feedback, or implementing technology solutions. Be sure to convey how these approaches align with both customer satisfaction and business goals.

Illustrate your communication strategies, ideally with tools you employ or methods you follow. Share how you’ve successfully facilitated cross-departmental collaborations in the past, ensuring that everyone is aligned on objectives and project goals.

Mention metrics such as customer satisfaction scores, designer performance KPIs, and efficiency ratios. Discuss how each metric would contribute to a comprehensive assessment of the in-person design service's effectiveness.

Showcase your conflict resolution skills by offering examples of how you’ve mediated disputes and promoted collaboration. Highlight your focus on listening, understanding each party’s perspective, and finding a solution that enables the team to move forward positively.

Share your enthusiasm for challenges, problem-solving, and the satisfaction derived from achieving measurable results. Connect this to the operational demands of the Operations Manager role at Havenly and your passion for making an impact.

Discuss your experience with performance metrics and reporting tools. Emphasize how you’ve turned analysis into actionable insights that have shaped strategies and improved operational outcomes in previous roles.

Explain your systematic approach to gathering and analyzing customer feedback, and how you translate this data into process adjustments or enhancements. Use an example to show how you’ve effectively used insights to optimize service delivery.