Partner Success Manager (K12 School Districts) - Iowa

Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will…

• Make an Impact: Work with a team that is increasing equitable access of quality health care experiences for students and their families
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference

Check us out at Hazel Health Careers.

The Role

As an Partner Success Manager, your primary responsibility will be to help grow and build our partner school districts in your territory. As a Hazel Partner Success team member,  you are responsible for cultivating, developing, and managing relationships for K12 Partners across 13 states serving 3 million students. The Partner Success Manager will serve as the chief strategist and internal quarterback for the partnership and work with our customer success team to create a fantastic customer experience throughout the life cycle of the partnership. You will find champions in each district to help us bring world-class healthcare to all students, no matter their situation.  The ideal candidate will possess strong leadership skills, a data-driven and goal-oriented approach to account management principles and revenue targets, and a proven track record of fostering strong partner relationships.  

Location: Iowa region - Remote (with some travel 40%)

What You’ll Do

District relationship management:

• Establish and maintain strong, strategic relationships with key decision-makers and stakeholders within K12 districts, serving as the primary point of contact for all account-related matters
• Manage relationships at multiple levels (Ex: Superintendents, Assistant Superintendents, Directors of Student Services)
• Provide an exceptional customer experience every time and build trust to influence renewals and expansions 
• Lead purposeful and strategic conversations throughout the year so that renewals are not an event, but a natural progression of value
• Analyze and escalate any barriers or risks that may impact the district's strategic plans and goal achievement
• Facilitate ongoing check-in calls with the district to communicate progress towards strategic goals; analyze data to draw out key trends and insights  and recommend actions based on findings

Strategic Planning and Cross-Collaboration:

• Serve as the chief strategist for the district partnerships within your territory, collaborating cross-functionally to develop strategic account plans to achieve enrollment, engagement, and renewal targets; cultivate local partner relationships beyond the district
• Lead the renewal process, negotiating terms that are favorable for both the district and Hazel Health
• Conducted quarterly internal market reviews to inform internal strategy and growth opportunities.
• Collaborate with cross-functional teams, including but not limited to customer success, implementation, marketing, product, analytics, and clinical teams, to align account management strategies with overall business objectives.
• Monitor customer feedback and competitor activities to identify opportunities and potential risks.

Performance Metrics and Reporting

• Regularly evaluate and report on account health, including usage metrics, satisfaction levels, and overall impact, using this data to strengthen district relationships, drive utilization, and secure renewals.
• Collaborate with Analytics and Operations teams to build and maintain effective data reporting & monitoring for district management.
• Prepare and deliver ongoing Partnership Reviews that tell a success story and demonstrate the way our product and services help achieve District goals  and student outcomes
• Use a CRM to track customer-related activities, communication, market data, and critical issues accurately.

Product and Service Knowledge:

• Stay informed about our products and services to communicate their value to clients effectively.
• Collaborate with Product and Marketing teams to ensure alignment between district needs and the development of new offerings.

Minimum Requirements

Required Technical Skills

• You understand market positioning and can use your relationship skills and depth of knowledge to secure buy-in, cooperation, and loyalty.
• You lead with a customer-first mindset and enjoy working directly with the people most impacted by our products!  You enjoy working directly with customers and helping them solve their problems. You are passionate about a customer-centered approach to support and service, and driving district and student outcomes is your passion!
• You are tech savvy; you can communicate technical information to users at various levels of tech understanding
• You have exceptional written and verbal skills, including strong presentation skills, and can tailor your presentations to influence various stakeholders
• You have strong data interpretation skills and can translate data into action
• You have experience with Salesforce and Gainsight
• You have prior experience in a sales and/or account management role 
• You have experience with K-12 education, including a deep understanding of the hierarchy within a school district
• Experience with successfully driving cross-functional projects within a hypergrowth environment
• Must manage time and bring tasks through to completion with minimal supervision.

Required Non-Technical Skills

• Kind, compassionate, empathetic, with high levels of emotional intelligence
• Self-motivated and organized; You are innovative and work with urgency. You thrive in environments where you have the autonomy to create, and you understand the importance of a cohesive approach
• Effectively manage time and resources to prioritize tasks and projects, ensuring that team goals are achieved
• You love solving problems! You have a curious mindset and find ways to simplify challenges and make them easier to tackle
• Ability to build rapport and mature relationships
• Skilled at providing constructive feedback, guidance, and mentorship to help team members grow and excel in their roles
• Active listener who can listen attentively to team members, understand their perspectives, and address concerns or questions while also welcoming feedback and handling objections
• Communicates clearly and empathetically; ensures team members understand expectations, goals, and feedback.
• Political savvy understands when to escalate and how to handle politically sensitive information
• You have the ability to identify, address, and resolve conflicts within the team, promoting a collaborative and harmonious work environment
• You understand, appreciate, and promote diversity within the team, creating an inclusive and equitable workplace
• Strong interpersonal communication skills specifically relating to stress management, people management, and conflict management.
• Exercise discretion and independence when applying professional expertise.

Our Benefits

This is an exciting position in a fast-paced organization. We offer:

• A competitive compensation package, including a hiring base pay range of $80,000 - $95,000
• High-quality medical, dental and vision coverage 
• 401K with a 100% employer match for contributions up to 4% of salary
• 15 days PTO and 10 paid holidays annually
• Flexible Spending Account (FSA) and option for Health Spending Account (HSA) depending on medical coverage
• Employer-paid short-term and long-term disability and employer-sponsored life insurance

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, SC, TN, TX, VT, VA, WA and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the Fair Hiring laws. Learn more about working with us at Hazel Health Life.