Bilingual Patient Support Representative

DescriptionIntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Bilingual Patient Support Representative with Parallon you can be a part of an organization that is devoted to giving back!BenefitsParallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.• Free counseling services and resources for emotional, physical and financial wellbeing• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)• Employee Stock Purchase Plan with 10% off HCA Healthcare stock• Family support through fertility and family building benefits with Progyny and adoption assistance.• Referral services for child, elder and pet care, home and auto repair, event planning and more• Consumer discounts through Abenity and Consumer Discounts• Retirement readiness, rollover assistance services and preferred banking partnerships• Education assistance (tuition, student loan, certification support, dependent scholarships)• Colleague recognition program• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.Learn more about Employee BenefitsNote: Eligibility for benefits may vary by location.Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Parallon family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Bilingual Patient Support Representative to help us reach our goals. Unlock your potential!Job Summary and QualificationsAs a Patient Support Representative, you will be responsible for conducting eligibility screenings, assessment of patient financial requirements, and counseling patients on insurance benefits and co-payments. The Patient Support Representative is a liaison between the patient, hospital, and governmental agencies and is involved in all case management areas.What you will do in this role:• Screen and evaluate patients for existing insurance coverage, federal and state assistance programs, or hospital charity applications.• Re-verifies benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment. Ensures appropriate signatures are obtained on all necessary forms.• Obtain legally relevant medical evidence, physician statements and all other documentation required for eligibility determination.• Complete and file applications. Initiate and maintain proper follow-up with the patient and government agency caseworkers to ensure timely processing and completion of all mandated applications and accompanying documentation.• Ensure all insurance, demographic and eligibility information is obtained and entered into the system accurately. Document progress notes to the patient’s file and the hospital computer system.• Participates in ongoing, comprehensive training programs as required.• Follows policies and procedures to contribute to the efficiency of the office. Covers and assists with other office functions as requested.• Will be required to make field visits as necessary.Qualifications you will need:• High School Diploma or GED or related experience in lieu.• Minimum one-year related experience required, preferably in healthcare.• Relevant education may substitute experience requirement."Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.""There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.HCA Healthcare Co-FounderBe a part of an organization that invests in you! We are reviewing applications for our Bilingual Patient Support Representative opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.