Product Analyst Qgenda experience preferred

DescriptionIntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Product Analyst opening with HCA Healthcare today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsHCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.• Free counseling services and resources for emotional, physical and financial wellbeing• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)• Employee Stock Purchase Plan with 10% off HCA Healthcare stock• Family support through fertility and family building benefits with Progyny and adoption assistance.• Referral services for child, elder and pet care, home and auto repair, event planning and more• Consumer discounts through Abenity and Consumer Discounts• Retirement readiness, rollover assistance services and preferred banking partnerships• Education assistance (tuition, student loan, certification support, dependent scholarships)• Colleague recognition program• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.Learn More About Employee BenefitsNote: Eligibility for benefits may vary by location.We are seeking a Product Analyst for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!Job Summary And QualificationsThe Product Analyst (PA) position supports the IT systems for the Hospital Based Service (HBS) Line of HCA’s Clinical Services Group. The entry-level Product Analyst focuses on supporting and enhancing scheduling solutions, mostly Qgenda. The PA will work closely with senior analysts, product managers and development teams to understand user needs, gather requirements and support the continuous improvement of the scheduling software. The PA will also establish application support processes, provide end user support, and maintain supporting documentation for Qgenda and the other IT systems leveraged by the HBS team.Major Responsibilities:• Product Support and Documentation• Product Support – Triages and resolves support tickets from end users related to questions and issues around the Qgenda application.• Documentation – Contributes to the creation and maintenance of production documentation, including user guides, feature descriptions and knowledge base articles• Incidents and Requests - Escalates to vendor as appropriate, and coordinates resolution across all parties.• System Configuration - Completes configuration and access requests in a timely manner.• Customer Service - Acts with empathy to provide the highest level of service to resolve issues and answer questions for end users and other stakeholders.• Downtime - Supports business preparation for downtime and assists with downtime procedures when initiated. Prepares disaster recovery plans.• Information Security - Supports security reviews/requests and maintains appropriate documentation.• Product Analysis, Design and Implementations• Analysis – Supports the collection and documentation of user requirements by interacting with end users and internal stakeholders• Design – Works with senior analysts and developers to help design software solutions that address the needs of the Hospital Based Services organization.• Configuration and Customization - Works closely with software vendors (internal or external) to meet customer needs, configure and test the application, and prepare environments for go-live.• Implementations - Works closely with the business to plan for go-live, ensure knowledge transfer and training, and prepare end users for initial activities within the system.• Data Management and Integrations• Data Capture and Flow - Understands how data enters the system, where it flows, and what it means to better support any issues or data transmission failures.• Integrations – Helps supports data exchange between various HCA systems, including payroll and HR systems, and understands the mechanisms facilitating the integration.• Product Maintenance and Enhancements• Change Coordination - Documents system maintenance and changes and works with senior analysts for approval and implementation• Enhancement Backlog - Handles intake of enhancement requests and works with senior team members to prioritize and determine feasibility.• Quality Assurance - Performs and documents testing of system changes in pre-production environments and performs smoke testing in production (when applicable).• Vendor Relationship – works closely with vendor (internal or external), actively participates in regular meetings, stays informed of product roadmap, and coordinates maintenance and releases.• Teamwork and Communication• Written Communication - Prepares formal email communications and other documents to be distributed to wide audiences (e.g. downtime messages, go-live announcements, release notes).• Collaboration - Builds relationships, communicates, and collaborates with stakeholders, personalities, and technical expertise (e.g. business leaders, end users, vendors, project teams, etc.).• Accountability - Motivated to work independently and holds self accountable as an effective way to build trust and drive progress.• Other Duties• Practices and adheres to the Code of Conduct philosophy and Mission and Value Statement.• Performs occasional after-hours and weekend work for implementations, releases, and support.• Performs other duties as assigned.Education & Experience:• Bachelor's degree preferred• 0-3 years of relevant experience required• 1-2 years of experience with the following systems: Scheduling, HR, Payroll, and/or Time Tracking Preferred• Knowledge of HCA Information Technology Group processes & tools Preferred• Exposure to the following applications: Qgenda Preferred• Or equivalent combination of education and/or experienceRequired Knowledge, Skills, Abilities, Behaviors:• Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.• Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results.• Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.• Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement.• Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA.• Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors.• Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and hold themselves and others accountable for achieving results.• Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients.Travel Required• Occasional Travel: The job may require travel from time-to-time, but not on a regular basis.HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAANSenior Vice President and Chief Nursing ExecutiveIf you find this opportunity compelling, we encourage you to apply for our Product Analyst opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.