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Head of Field Service - Remote

About Caption Health

Caption Health’s mission is to detect disease early – when there is the highest potential for impact – by leveraging artificial intelligence and ultrasound. Our breakthrough AI platform enables any healthcare professional to perform high-quality ultrasound exams for early disease detection, in convenient and lower-cost outpatient settings including patients’ homes. It was recognized as one of TIME’s 100 Best Inventions of 2021 and one of Fast Company’s Next Big Things in Health Tech.

Through our work with health plans, providers, patients, and industry partners, we are transforming care, expanding access, and reducing costs.

To learn more, visit captionhealth.com.

Overview:

Caption Health is seeking a dynamic, strategic operator to help build the future of care, where revolutionary AI ultrasound technology is combined with seamless care delivery to enable more accessible, earlier disease detection, and improved care to patients.

By enabling any healthcare professional to perform high-quality ultrasound exams, Caption Health is leveraging its AI platform to provide unprecedented access to a valuable diagnostic tool - including through services in convenient locations like the patient home. As the VP of Tech-enabled Services, you will sit at the intersection of growth, operations, and strategy as a key leader that will build and establish Caption Health’s care delivery capabilities to deliver its technology to more patients across more care settings.

You will work closely across the organization, including with product, engineering, operations, and clinical teams, to identify key needs and initiatives and drive implementation to success, including but not limited to: development and implementation of business operations, partnership development, account management, care delivery operational excellence, customer/patient engagement and satisfaction, and team management. You will be an important leader within Caption Health’s commercial team, and will collaborate cross-functionally with executive and senior leaders across the organization to drive success.

If you have an entrepreneurial bent and share our passion for changing the way we all experience healthcare, we want to speak with you!

Responsibilities:

Own launch and expansion as we deliver our technology through care services to patients and customers across the U.S. and the world
Identify key initiatives and requirements for successful care delivery; engage with cross-functional teams to plan implementation; and roll up your sleeves to drive implementation and ensure success
Identify, establish, and manage relationships and performance with vendors and partnerships necessary to operationalize and scale our services
Identify, build, and deliver on OKRs and KPIs that will define care delivery going forward, including efficiency, quality, and customer and patient satisfaction
Develop, refine, and scale processes across existing and future launch regions, as well as establish necessary capabilities to monitor, escalate, and manage field issues
Serve as a key leadership team stakeholder representing care delivery
Support new business development, market expansions, and partnerships, as well as identify strategic initiatives and market opportunity
Support creating a best-in-class customer and workforce experience as we provide care services to patients and customers
Help the organization anticipate and respond effectively to evolving market and environmental trends

Qualifications:

Have a bachelor’s degree from a four-year college or university; MBA or equivalent preferred
6+ years leadership experience or equivalent combination of education and experience
Direct experience as a P&L leader or operations leader within a health care delivery, health plan, or home health setting; OR P&L leader or operations leader at a consumer-focused company with deep logistics/fleet operations experience
Deeply strategic and operationally oriented - capable of structuring complex problems, think from first principles, and build scalable solutions for success
Have hands-on operations leadership experience, bringing experience managing workforces and logistics to deliver services and excellent end-customer experiences
Strong project management and process skills
Not afraid to roll up your sleeves and dive into the details and work in order to build for scale
Exceptional organizational, communication and interpersonal skills
Experienced in managing and assessing rigorous quantitative and qualitative market performance
Highly comfortable with ambiguity in a high-paced environment

Nice-to-haves:
Experienced in managing a P&L
High growth startup experience
Strong working understanding of the national payer and risk-bearing provider landscape
Experience operating in a tech-forward environment, including building and deploying bespoke digital tools

Caption Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Caption Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Caption Health. strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy.

Caption Health Glassdoor Company Review

4.9