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Head of Live SkeleTRACK Operations

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Location - Atlanta, GA with regular travel within the US

Contract - Full Time, Permanent

Reporting Line - see below
Start Date - ASAP, flexible according to notice periods
Salary Band - $77,000 - $127,000 DOE

WHAT THE JOB IS ALL ABOUT >>

We are recruiting to fill a Head of Live SkeleTRACK Operations who will be responsible for all live operations of our SkeleTRACK product.

SkeleTRACK is the world’s leading optical-based ball and player tracking system that is being currently used in sports such as Baseball and Soccer.

You will oversee multiple operational teams operating remotely from Atlanta on a daily basis, ensuring that we meet the needs of our prestigious clients and ensuring the best level of service. You will communicate and liaise daily with league operational staff, aiding internal operational staff with managing ongoing services and client expectations.

In order to continuously meet the needs of our clients, we are iterating our processes and workflows. Thought leadership and creating an environment where innovation and creativity can thrive will be imperative to ensure that the operational team continues to adapt and grow.

The Head of Live SkeleTRACK Operations will also have responsibilities for a large number of people, through direct reports and their direct reports. You will be integral in supporting and aiding the development of current staff with a focus on improving individual technical skills, which feeds the responsibilities for maximizing and maintaining standards whilst ensuring that the growth of the business is not limited by operational talent and capacity.

ORGANIZATION CHART >>

Live Operations

Focused on ensuring fully accurate Live Data Delivery and Quality of Operations. These teams are sport specific and are mainly focused on making each game day run smoothly with our operations.

Service Operations

Focussed on ensuring that all our processes are aligned throughout all sports to give Live Operations the best chance of success. This includes managing our freelancer pool, Hardware Maintenance and Quality Assurance, Staff Administration and Management. Service Support, Training, and Operational Account Coordination.

Tech Operations

A team of Technically focused Leads and Operators focused on ensuring our data quality is at the highest level possible. This team are responsible for software testing, coordination of software rollouts, as well as Data Investigation across all sports.

Key Responsibilities

Lead a team that delivers faultless services to our customers; identifying areas to improve day-to-day operations and efficiencies.
Provide leadership and development to the team of Managers, Leads and Coordinators on the ground, ensuring training is effective, and their needs are met.
Manage multiple operational teams to ensure standards are consistently met in all projects.
Understanding, involvement and contribution towards budgeting and reviewing fiscal year finance sheets;
Identify opportunities to deliver efficiencies and improvements in day-to-day operations, staffing and kit resourcing;
With the Live Tracking Team, lead on planning and delivering operational recruitment drives to adapt to department growth, and ensure a healthy operational team is maintained;
Ensure clear communication lines across the Live Tracking team, including the leading of regular team meetings with Project Managers and the wider team.
Support Commercial staff in identifying new opportunities with existing or new clients for expansion, improvement, or service efficiency;
Keeping the long-term vision in mind when iteratively updating/refreshing and building out processes that pinpoint and improve department procedures. E.g. Black Box Reviews
Leading the weekly Ops Stand Up with input from the Operations Director
Leading by example embodying the Hawk-Eye values and ensuring they remain central to decision making.

Skills, Knowledge and Expertise

Successful applicants will be highly self-motivated, dedicated and forward-thinking to run a large, challenging, high-profile business in the US. The ideal candidate will have the following:

5+ years of Project/Operational Management experience in a successful branded company/organization;
4+ years of experience Managing staff through subordinate managers and working with cross-functional teams to deliver on common goals;
In-depth knowledge and interest in all US Sports
Excellent communication both down and up throughout the Team;
Excellent organizational skills including attention to detail and multi-tasking skills;
Excellent understanding of the technologies used in the products worked on;
Understanding of end-to-end customer experience integration and dependencies;
Experience in managing a budget and executing both new and established processes to reduce costs;
Ability to problem-solve independently and logically under pressure;
Ability to hold strategic conversations with clients to ensure Hawk-Eye continues to win contracts and stay cutting edge.

At Hawk-Eye Innovations, we appreciate and value the importance of potential and growth. If you do not hit all of the criteria above but believe that there are certain areas you excel in and that you possess the passion and desire to develop the other attributes, then we encourage you to apply.

Joining Hawk-Eye North America

At Hawk-Eye not only do you get to be part of the cutting edge of sports technology but you will also be valued and rewarded for your contribution through a strong reward platform.

A high-autonomy role with real exposure to the forefront of the sports technology world.
Involved in a fast-growing business where opportunities for progression are plentiful.
Hawk-Eye North America is a Sony North America entity and therefore our business unit is closely tied to their goals, culture of work-life balance and management structure.

Hawk-Eye Innovations is a Sony company: https://www.sony.com/en_us/SCA/careers/main.html

About Hawk-Eye Innovations

About Hawk-Eye
Hawk-Eye Innovations have been at the forefront of sports officiating and broadcast enhancement technology since 2001. The world’s biggest sporting events trust Hawk-Eye to make the right call when it matters most.

Hawk-Eye’s vision-processing, video replay and creative graphic technologies make sport fairer, safer, more engaging and better informed. Our innovations are constantly changing the face of sports officiating, production, content management, and fan engagement in every sport.

Hawk-Eye Innovations form a key part of the Sony Sports Innovations Group with a shared mission to deliver best-in-class officiating, broadcast and digital solutions to the sports world.

Our Values

At Hawk-Eye Innovations, our three core values underpin our success, ensuring that we continue to be a leading innovator in sports technology on a global scale. Our business is filled with exceptional talent that helps to ensure that the World’s biggest sporting events trust us to make the right call when it matters the most. We deliver on this by ensuring that:

WE ARE BRAVE
- Confident in solving almost impossible problems, pioneering and ambitious for our clients and for ourselves. We are bold leaders in the industry, driven by possibilities and striving with pace and energy. We understand our risks and love the challenge.
WE ARE OWNERS
- Our business is our own; we feel every win, and especially the losses. We take pride in excellence and trust ourselves to do what’s right, relentlessly. We make decisions like owners, with endeavour and entrepreneurialism. We are serious about what we do, and have fun whilst doing it.
WE ARE INCLUSIVE
- We are one team; a community that’s connected and open. No secrets, no politics, just honesty and respect. We value diverse thinking, and diverse people - this helps us innovate. We treat people as people, who are all integral to our success and we celebrate as one.

Diversity and Inclusion
Our commitment to diversity and inclusion across race, gender, age, religion, identity, and experience drives us forward every day. We celebrate differences. We encourage different opinions and approaches to be heard, and then we come together and build.

Our response to COVID 19
During this time Team Hawk-Eye is working in a hybrid manner for all of our Head Office roles. Our operational teams are working onsite, Pioneering & Inspiring Change in Sport every day!

Head Office Teams
- We are currently working through a blend of in-person interactions (typically two days per week) and remote activity.
Operational Teams
- Our operational teams are working on-site to ensure we can provide the highest level of service to our clients. We are taking the current guidance extremely seriously and are ensuring that the health, safety and well-being of our employees are at the highest standard.

Hawk-Eye Innovations Glassdoor Company Review

3.3