Head of MIC (Mobile Integrated Care)

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it's needed most, block by block. Founded in 2017 on the premise that "health is local" and based in Brooklyn, we are backed by Alphabet's Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we'll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About the Role:

Mobile Integrated Care (MIC) is a team that provides essential and high value urgent and acute care services to our growing number of Markets, who are accountable to our members and their health outcomes. We currently offer the following services lines:

• Urgent care: on-demand response for members experiencing an acute event, either in-person via our community paramedicine program, or virtually with support of emergency providers.
• Facilitated - assisted provider visits: a clinical visit program that pairs a virtual provider with an in-person community care clinician , allowing our members to see a provider via video call wherever they feel most comfortable.

This is only the beginning. MIC is a key part of Cityblock's strategy to help our members stay out of the hospital, and the potential growth in this department is practically limitless. We want to grow; the volume of members we're serving, the number of geographies we're operating in, our operating hours, and the types of services lines we're providing to our Markets.

We are seeking a rockstar operations and people leader to run and grow our existing urgent care and community paramedicine programs, as well as lead the development of new service lines that meet our members' needs and execute upon necessary operational demands.

Primary Responsibilities:

Responsibilities pertaining to building/launching new programs (the H@H and RPM) programs:

• Overseeing the development and execution of a business case, a tactical operational plan, technical and regulatory builds, procurement, and human resources management, to launch an MVP product.
• Hire and build the team to support this plan
• Defining KPIs for these service lines, with testable hypotheses on the outcomes that you expect to see (drive down total cost of care, improve member outcomes, drive member satisfaction, etc).
• Partnering with the Clinical Leadership to identify members who qualify for this service.
• In partnership with Market Leaders, funneling members into this service line in order to grow it across markets and test your hypotheses, with a goal of growing across Cityblock's major markets.

Responsibilities pertaining to running our existing Community Paramedicine and virtual Urgent Care programs:

• Supporting the existing teams in continuing to hit their SLAs.
• Working both within all services, Virtual Urgent Care, ED@Home, and facilitated visits to increase (acuity-appropriate) demand for Urgent Care services
• Sustain standardized processes across markets
• Identifying opportunities to streamline operations, making it easier for internal stakeholders and members to utilize these services.
• Creating and optimizing on sustainable, scalable, highly reliable, and efficient workflows including identifying, analyzing and improving upon existing business processes within the business.
• Workforce management including totality of forecasting, staffing, scheduling, and making adjustments in real-time when unexpected changes occur. The objective being to consistently get the right number of people in the right places at the right times, doing the right things.
• Helping these teams grow into additional markets as Cityblock grows and increasing volume.

You will:

• Work in a radically different model of healthcare, leveraging expanded care teams, in-person and virtual care models, as well as a proprietary homegrown IT platform for collaborative patient assessment and management
• Expect collaboration, shared-decision making, and partnership across clinical and non-clinical care team members.
• Be centered in our Virtual Hub; supporting members across all of our markets and with various needs.
• Identify and collaborate closely with existing outpatient behavioral health providers, primary care providers and specialists to promote shared decision making in our member's health and successfully co-manage (WRAP) members
• Be responsible for defining and scoping the roles that need to be filled within your team, and partnering with Talent to interview and hire the best candidates.

Requirements:

• Experience: 8+ years operations leadership experience in a healthcare setting, ideally in value-based care, urgent care, and/or primary care.
• 5 + years people management experience, ideally within a growing team.
• Proven ability to effectively lead cross-functional teams in building processes that deliver results.
• Demonstrated experience in care coordination, clinical standards, and measuring clinical outcomes
• Detail-oriented with strong presentation skills.
• Exceptional interpersonal skills and judgment. Ability to maintain excellent working relationships across departments, understanding the need to bring in key team members at the appropriate time during the implementation life cycle.
• You are excited to grow your leadership skills and have demonstrated this through prior experience in development of a program.

What We'd Like From You:

• A resume and/or LinkedIn profile
• A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

We take into account an individual's qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company's equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $150,773.00 to $227,000.00. The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidate's qualifications, years of experience, skillset, and geographic location.