Head of Rider Operations (m/f/d)

Company Description

We are Flink - your online supermarket revolutionising the way you do your grocery shopping. With a wide selection of over 2,400 high-quality products, we aim to deliver to your door in minutes. We put our customers first and ensure all products delivered are fresh and nutritious. Additionally, we can customise our national assortment to be able to offer you unique local products in every city. Our delivery hubs are located in densely populated inner-city locations and we strive to be sustainable by delivering on electric bikes and using packaging that can be recycled.

Founded by experienced e-commerce professionals and seasoned entrepreneurs with exceptional track records, backed by some of the most renowned Global investors, we are growing rapidly and have a great hunger to continuously challenge ourselves. We pride ourselves in being an inclusive and equal opportunities employer with a diverse and multicultural team.

If you want to be part of this exciting journey… read on!

Job Description

You will manage all elements within Last Mile Operations - from business and budget planning, growth strategies, process automation and enabling excellent and efficient support services for our teams across the country.

• Manage the last mile operations teams:

• Workforce Planning
• Workforce Growth
• Workforce Care
• Workforce Engagement
• Automation

• Ensure business-critical processes are automated whenever possible, and aligned between throughout the business. This includes:

• Scheduling
• Reporting
• Fraud detection
• Payroll

• Counterpart for HR, Payroll teams, Hub processes, Data science, Product management
• Own and manage the biggest P&L cost line item (after COGS): workforce costs (including recruitment marketing)
• Responsibility for all employed riders, pickers and inventory associates across our hub locations in Germany
• Manage the operational budget for labour, equipment, and investments
• Oversee day-to-day operations to ensure our service level and efficiency KPIs are balanced
• Use analytics to build a business that can sustainably scale
• Identify opportunities for improvement, and challenge the product teams on improvements. For example optimising the flow of rider communication, reviewing efficiency in acquisition, improving rider safety and much more.

Qualifications

• 6+ years work experience, demonstrating problem solving abilities in a high-growth environment;
• A quantitative mindset and strong analytical skills - experience in management consulting, analytics, data science, or product management is a plus;
• Experience in managing a large, dynamic and international team;
• You speak German and English fluently
• Experience in SQL and Python is a plus;
• Excellent skills in communication, stakeholder management and prioritisation;
• Analytical and hands-on mindset - it comes natural to you to challenge the status quo and come up with pragmatic and efficient solutions.

Additional Information

• A cool discount off your personal Flink orders, be the first to test out new products!
• Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
• Attractive company pension options
• Online discounts with Corporate Benefits and Future Bens
• A unique opportunity to be an early bird and have an impact on our strategy & growth
• A steep learning curve, the possibility to work in an energised and dynamic team within a fast-paced environment
• For Berlin: A newly renovated and spacious, dog-friendly HQ in the heart of Mitte - lots of delicious lunch spots available within short walking distance

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.